Technology Solutions and ServiceNow™

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What is ServiceNow?

ServiceNow is a state of the art service platform built on ITIL principals to create a single system to consolidate, automate, and provide self-service functionality through a “storefront” user interface.  ServiceNow delivers a best-in-class ITIL-based IT Service Management (ITSM) experience, enabling organizations to modernize service delivery for handling incidents, the service portal, service requests, problems, changes, and knowledge and asset management on a robust enterprise cloud. It gives our clients a powerful platform for all ITIL processes, helping to rapidly reduce costs, lower risk, improve business agility, and boost IT innovation.

But ServiceNow is more than just an ITSM platform. From ITSM to Human Resources to Global Risk and Compliance, it is a powerful tool for the modern enterprise.

 

ServiceNow and Coreio

Coreio helps enterprise and mid-size organizations implement ServiceNow as a state of the art platform to automate common business processes. Coreio has the experience and vision to bring the tremendous benefits of this state of the art platform to our clients via the following service options:

 

1. Managed Service Provider (MSP)

Organizations of all sizes can now enjoy the benefits of ServiceNow without investing in a separate instance of the platform, using Coreio’s ServiceNow MSP offering to deploy their own segregated ServiceNow environment/domain within Coreio’s instance on a subscription basis. Coreio supports, maintains, and monitors the ServiceNow environment on the client’s behalf. We offer 4 levels of subscription to reflect a variety of scales and complexities of deployment.

 

2. Implementations and Solutions

If your organization plans to move to its own instance of ServiceNow, our team of dedicated professionals will work with your IT team to develop your own instance from the ground up, building functionality that enables you to innovate, create value and continuously improve using data and metrics.

ServiceNow innovation doesn’t stop at initial deployment, so our experts are available to help your IT team identify needs to implement new ServiceNow modules and new workflow configurations within them, and then execute on those changes. From new catalogue items to expanded functions for the platform with further modules, our expert technical resources can implement solutions to drive even more value from our clients’ instances.

 

3. Platform Support

For enterprise organizations that have deployed their own instance of ServiceNow, Coreio offers end-to-end management and support for ongoing monitoring, maintenance, and troubleshooting. Our best practice-oriented resources can manage the day to day operations of the platform, leaving your IT team with more bandwidth to take on strategic objectives.

 

4. Specialized Technical Resources and Ongoing Consulting

Coreio has gathered a team of highly experienced, visionary ServiceNow practitioners who can embed themselves within your IT team to add more bench strength as your internal resources develop a new ServiceNow instance or improve an existing deployment on an ongoing basis. Using our best practices and expertise, we can support your IT team onsite to leverage ServiceNow to its greatest potential immediately and as your usage evolves.

 

5. ServiceNow Technology Partner

The ServiceNow apps ecosystem is constantly growing and evolving in terms of available modules to leverage, but many companies continue to have a need for a specialized application not yet available, or have a vision for a new way to exploit the benefits of the platform unique to their situation. For these clients, Coreio is able to offer services as an official Technology Partner, meaning we have the ability to develop new solutions and support applications for the ServiceNow App Store. Our experts can build applications to meet a specific business need, or build a bridge to integrate ServiceNow and another application.

 

 6. ServiceNow Reseller

As part of our overall service offering to our clients, Coreio is licensed to resell ServiceNow licences, so our clients can speed their deployment or expansion of their use of the portal quickly and efficiently using one supplier.

Contact us to see how we can help your organization develop and maintain a best in class IT environment

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