Coreio has both a deep understanding of available ITSM software solutions, including ServiceNow, to simplify service and IT asset management processes. We can recommend the ideal deployment strategies based on our experience and assessment of your business, and then manage the implementation to ensure you achieve the greatest possible return on your ITSM applications investment.
ITSM Applications with ServiceNow
To keep your IT Service Desk running at peak efficiency and your end users free from downtime, ServiceNow has become the leading IT service management tool. ServiceNow is built on ITIL (Information Technology Infrastructure Library) principles to create a single system to consolidate, automate, and provide self-service functionality through a “storefront” user interface, always maintaining process visibility. This state-of-the-art tool is adaptable through configuration to your organization’s needs, and allows you to retire your paper forms and antiquated processes.
Coreio is an experienced, client-oriented partner that can help you get up and running with ServiceNow quickly and effectively. We can plan and perform system implementations, customizations and development, and offer ServiceNow advisory services – continuous improvement enhancements, consulting, and maintenance and support of existing implementations. Post-implementation, Coreio’s Application Services team can help you maximize your ServiceNow investment by performing systems integrations (to enable you to bring together disparate systems), and application development, using agile and proven systems development lifecycle methodologies to build niche applications.
Coreio brings the value of our business experience doing numerous implementations of ServiceNow. We begin with a thorough upfront discovery process to better understand your business and IT service management needs as well as an analysis of your past experience with the platform to determine where you can optimize. Once you’ve implemented, we are with you every step of the way, performing continuous process improvements and localizing business processes based on geography, department and line of business.
With Coreio implementing your ServiceNow solution, you can maximize the value of your ITSM applications investment. The possibilities are endless with expandable functionality, continuous improvement and support of your implementation as your business grows and changes and your IT service management requirements multiply.
ServiceNow provides an excellent framework upon which to create a foundation of efficient incident and request management–when it’s working to peak effectiveness. Coreio can help make sure that you apply industry best practices to attain success with ServiceNow, no matter which of its diverse features you choose to leverage to harness the power of automation in your enterprise.
“A tool as robust and wide-reaching as ServiceNow will always have a learning curve. We will act as your trusted advisor to ensure that you get the most out of this powerful enterprise technology software so that you can gain new efficiencies across different parts of your business. We have the track record of optimizing technology processes for some of the most significant enterprises in Canada.” –Rob Muroff, COO, Coreio
Learn more about how Coreio enables Incident and Request Management for Enterprise
Service Desk: Centralize the administration of your company’s end user requests and issues through our Managed Services offering
Deskside Support: Onsite IT support to efficiently and effectively manage end user IT issues
Get a wider view of how our IT Store/Request Management solution can help your business
Contact us to see how we can help your organization develop and maintain a best in class IT environment