Managed Service Provider

ServiceNow® As a Service: Managed Service Provider (MSP) Offering

Is your organization looking to leverage the power of ServiceNow®, but without the upfront costs of deploying your own instance? Coreio’s unique Managed Service Provider (MSP) offering means organizations of all sizes can now leverage the ServiceNow platform on a subscription basis. We offer 4 levels of subscription to reflect a variety of scales and complexities of deployment.

MSP Bronze

Coreio’s introductory ServiceNow offering is ideal for mid-sized organizations.

This offering provides Incident Management and the ability to create basic Service Requests (one service request catalogue item included in price).

MSP Silver

Coreio’s mid-tier ServiceNow offering, Silver is ideal for clients who wish to gain better insight on their assets, SLAs and the links between Incident and Problem Management.

The Silver offering also includes a simple Service Catalogue, capable of basic Service Requests (requests that do not require approval are standard).

MSP Gold

Coreio’s premium offering, ideal for those clients who wish to gain access to more of ServiceNow’s capability across a broader range of applications, including Change Management, and access to more advanced Service Requests, including those requiring approvals.

With the Gold offering comes the flexibility to leverage (at an additional cost) ServiceNow’s Discovery and Orchestration products.

MSP Platinum

Reserved for clients who have very specific needs, which require a customized solution to be built.

For these clients, Coreio will build a completely customized ServiceNow environment tailored to the exact requirements. There are no limits to what can be built within the Platinum offering, and these environments will be priced based on the specifications provided.

Managed Service Provider Plan Features

Modules Bronze Silver Gold
Incident Y Y Y
SLAs Y Y Y
Service Request 1 Generic Catalogue 5 Generic Catalogues 5 Custom
Field Services Via Coreio Via Coreio Y
Emp Load: Locations, Department N Y Y
Problem N Y Y
Service Portal N Shared Branded
Asset – Hardware N Y Y
CMDB Lite (Manual) N Y Y
Asset – Lifecycle & Refresh N N Y
Attestation – Asset & Access N N Y
Change – CAB N N Y
Service Request – Procurement N N Y
Service Request – Advanced N N Y
Discovery Infrastructure & Integration (SCCM or ServiceNow Discovery) N N OPT
Asset – Software N N OPT
CMDB (Full) N N OPT
Orchestration N N OPT
Automated Password Reset N N OPT (requires Orchestration)
Reporting 5 Reports 10 20
Dashboards N 2 4
Training N TBD TBD

Contact us to learn more about how Coreio Technology Solutions can take your organization to light speed with ServiceNow

Pin It on Pinterest