ServiceNow® Platform Support

Ongoing Platform Support from our ServiceNow® Experts

Coreio offers end-to-end management and support for ongoing monitoring, maintenance, and troubleshooting of your ServiceNow® instance. Our best practice-oriented resources can manage the day to day operations of the platform, leaving your IT team with more bandwidth to take on strategic objectives.

Maintenance Support to Free Your IT Team

Make Coreio your ServiceNow Platform Support Team. Outsource your maintenance activities to our experts so your IT resources can focus on critical strategic work to support your business. Our service will ensure the stability, performance, and user experience your end customers need. This includes daily routine tasks such as management and resolution of ServiceNow application incidents, monitoring and administration.

Platform Upgrade Support to Maintain Efficiency and Performance

When ServiceNow upgrades the platform on its six month “City” cycle, too often organizations must suspend their development activities to focus on the upgrade’s follow-on effects for modules and customizations. Coreio can remove your IT team from the endless loop of upgrade support. Our team can work in parallel with yours, anticipating the needed work for the upcoming cycle and performing it efficiently, employing the learnings we accrue from repeated exposure to the process in service of our clients.

The upgrade team would perform the following activities over an eight (8) week duration:

  • Discovery: Build test cases
  • Upgrade Development: Sample Test Cases & Skip Log Review
  • Development: Address an issues as required
  • Development: Test
  • Upgrade QA: Full User Acceptance Testing
  • QA: Address any issues as required
  • Upgrade Protection
  • Post Production Support

Contact us to learn more about how Coreio Technology Solutions can take your organization to light speed with ServiceNow

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