Accelerating Workplace Modernization for a Top Canadian Bank

Client Snapshot:

• A leading North American financial institution
• 60,000+ employees across US and Canada
• Previously manage most workplace engineering and support in-house

The Challenges

The client was facing rising costs and complexity in workplace IT operations. Managing deskside support and IMAC services internally placed a heavy burden on their teams — pulling focus from core banking priorities. They needed a way to modernize workplace support, simplify procurement, and shift operational overhead to a trusted partner.

The Solution

Coreio became the client’s strategic IT services partner, delivering end-to-end support across North America — with a focus on transformation, governance, and quality execution:

• Standardized deskside, IMAC, and lifecycle services to support 60,000+ users
• Deployed field services across all sites and for remote employees
• Streamlined IT procurement with OEM-aligned guidance and competitive pricing
• Established governance structures to ensure performance and continuous improvement

Key Outcomes

• 60% Faster PC Build & Deployment - Boosting employee productivity with faster access to critical tools

• 71% Cut in Provisioning Time - Accelerated user onboarding and minimized downtime

• Reduced IT Procurement Costs - Leveraged OEM partnerships to simplify lifecycle management and reduce spend

• 30+ Years of Strategic Partnership - Built on deep alignment, service excellence, and cost-efficient execution