---
title: Modernizing QA Governance for ServiceNow Excellence
description: A leading Canadian insurance company modernized their ServiceNow QA process with standardized practices and Agile methodologies, reducing testing time by 40% and improving reliability and collaboration across teams.
---

[Case Study](https://www.coreio.com/case-study)

# [Modernizing QA Governance for ServiceNow Excellence](https://www.coreio.com/case-study/modernizing-qa-governance-for-servicenow-excellence)

 Written by [Coreio](https://www.coreio.com/case-study/author/coreio) | Jun 13, 2025 5:43:35 PM

## Client Snapshot:

- A Canadian insurance and financial services organization
- Operates nationally with regional offices throughout Canada
- Over 6,000 employees supporting individuals and communities nationwide

 

## **The Challenges**

The client needed to modernize their ServiceNow QA processes to improve platform reliability:

- Lack of standardized testing practices and governance
- Time-consuming, manual User Acceptance Testing (UAT)
- Fragmented coordination across business and technical teams
- Inconsistent outcomes affecting release reliability and delivery speed

## **The** **Solution**

Coreio provided an experienced QA Lead to:

- Rework and standardize the QA process across the platform
- Introduce Agile and Scrum-based QA methodologies
- Lead UAT activities across stakeholder groups
- Develop test strategies for complex catalog items and REST API integrations
- Deliver knowledge transfer and embedded long-term best practices

## **Key Outcomes**

- **40% reduction in testing time** through streamlined test planning and improved UAT execution across stakeholders
- **Standardized QA governance** with structured Agile processes that improve repeatability, coverage, and traceability
- **Improved testing consistency and reliability** by formalizing test strategies for catalog items and API integrations
- **Client-recognized leadership** and best practice implementation in QA modernization and collaboration

[View full post](https://www.coreio.com/case-study/modernizing-qa-governance-for-servicenow-excellence)

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