Client Snapshot:
- A Canadian insurance and financial services organization
- Operates nationally with regional offices throughout Canada
- Over 6,000 employees supporting individuals and communities nationwide
The Challenges
The client needed to modernize their ServiceNow QA processes to improve platform reliability:
- Lack of standardized testing practices and governance
- Time-consuming, manual User Acceptance Testing (UAT)
- Fragmented coordination across business and technical teams
- Inconsistent outcomes affecting release reliability and delivery speed
The Solution
Coreio provided an experienced QA Lead to:
- Rework and standardize the QA process across the platform
- Introduce Agile and Scrum-based QA methodologies
- Lead UAT activities across stakeholder groups
- Develop test strategies for complex catalog items and REST API integrations
- Deliver knowledge transfer and embedded long-term best practices
Key Outcomes
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40% reduction in testing time through streamlined test planning and improved UAT execution across stakeholders
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Standardized QA governance with structured Agile processes that improve repeatability, coverage, and traceability
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Improved testing consistency and reliability by formalizing test strategies for catalog items and API integrations
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Client-recognized leadership and best practice implementation in QA modernization and collaboration