Client Snapshot:
- A professional regulatory body serving a large national membership
- Mandated to uphold certification standards and professional conduct
- Supports over 200,000 members across multiple discipline
The Challenges
Facing a tight timeline and limited internal resources, the client needed a rapid ServiceNow implementation. They needed:
- Fast-track implementation aligned to best practices
- Hands-on setup and configuration support
- Guidance to drive adoption and readiness
The Solution
Coreio implemented ServiceNow ITSM Fast Track to deliver a rapid, low-disruption rollout tailored to the client’s needs.
- Accelerated Delivery: Key modules including Incident, Problem, Change, and Knowledge Management, were deployed in weeks not months
- Collaborative Execution: Co-designed workflows with client stakeholders
- Strategic Enablement: Scalable foundation aligned to long-term goals
Key Outcomes
-
Faster Time to Value - Services went live quickly, accelerating benefits without lengthy ramp-up
-
Streamlined Operations – Reduced service delays and manual effort through standardized workflows
-
Stronger Internal Alignment – Clear governance improved prioritization and stakeholder collaboration
-
Readiness for What’s Next – Positioned the platform to easily support future enhancements and scale
The Coreio team was very accommodating and worked well with me to ensure I understood the changes and methodologies.