--- title: Unlocking the Full Value of ServiceNow Integrated Risk Management (IRM) description: Discover how Coreio optimized a global digital media company's ServiceNow IRM, improving usability, adoption, and ROI through expert configuration and stakeholder collaboration. image: https://www.coreio.com/hubfs/team.png --- [![Bm-Coreio-White](https://www.coreio.com/hubfs/2026/Bm-Coreio-White.svg "Bm-Coreio-White")](https://www.coreio.com) - [Home](https://www.coreio.com) - [About us](https://www.coreio.com/about-us) - [Who we are](https://www.coreio.com/about-us) - [Partners](https://www.coreio.com/partners) - [Career](https://www.coreio.com/careers) - Solutions - [Asset Clarity](https://www.coreio.com/asset-clarity) - [IT Service Management](https://www.coreio.com/it-service-management) - [IT Asset Management](https://www.coreio.com/it-asset-management) - [Managed Infrastructure Services](https://www.coreio.com/managed-infrastructure-services) - [Managed Cybersecurity Services](https://www.coreio.com/managed-cybersecurity-services) - 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A global digital media and technology company - Headquartered in Canada, with offices across North America and Europe - Thousands of employees supporting content platforms, digital operations, and compliance team   ## **The Challenges** The client had implemented ServiceNow IRM but faced adoption challenges due to configuration and resource issues: - Workflow and form designs were cumbersome for business users - Lack of internal IRM expertise during the initial deployment - Difficulty aligning the platform with risk and compliance processes - Low adoption and limited value realization from their IRM investment ## **The** **Solution** Coreio deployed a team with deep ServiceNow IRM expertise to: - Conduct a full review of the existing IRM implementation - Collaborate with client stakeholders to understand pain points - Recommend and implement targeted improvements to workflows and forms - Align the platform with business needs to support effective risk and compliance management - Enable faster wins and promote adoption through better user experience ## **Key Outcomes** - **Accelerated adoption of ServiceNow IRM** through improved usability and business alignment - **Optimized workflows and form design** to streamline risk processes and eliminate user frustration - **Improved IRM ROI** by fixing misconfigured features and enabling full platform use - **Trusted collaboration and knowledge sharing t**hat built confidence in the platform and the partnership ## Additional Resources [![](https://www.coreio.com/hs-fs/hubfs/9.png?width=606&height=368&name=9.png)](https://www.coreio.com/case-study/servicenow-fast-track-enables-faster-time-to-value) ##### [ServiceNow Fast Track Enables Faster Time to Value](https://www.coreio.com/case-study/servicenow-fast-track-enables-faster-time-to-value) Client Snapshot: A professional regulatory body serving a large national members... - IT Service Management - ServiceNow - ServiceNow Consulting & Implementation by [Coreio](https://www.coreio.com/) | Jun 13, 2025 [![](https://www.coreio.com/hs-fs/hubfs/team3-1.png?width=606&height=368&name=team3-1.png)](https://www.coreio.com/case-study/modernizing-qa-governance-for-servicenow-excellence) ##### [Modernizing QA Governance for ServiceNow Excellence](https://www.coreio.com/case-study/modernizing-qa-governance-for-servicenow-excellence) Client Snapshot: A Canadian insurance and financial services organization Operat... - ServiceNow - ServiceNow Specialized Resources by [Coreio](https://www.coreio.com/) | Jun 13, 2025 [![](https://www.coreio.com/hs-fs/hubfs/09.png?width=606&height=368&name=09.png)](https://www.coreio.com/case-study/transforming-legal-it-services-with-a-centralized-scalable-solution) ##### [Transforming Legal IT Services with a Centralized & Scalable Solution](https://www.coreio.com/case-study/transforming-legal-it-services-with-a-centralized-scalable-solution) Client Snapshot: International law firm with ~1,000 lawyers Offices in Canada, t... - IT Service Management - ServiceNow - ServiceNow Consulting & Implementation by [Coreio](https://www.coreio.com/) | Jun 13, 2025 ###### ENQUIRE ## Get in Touch to Discover Asset Clarity in Action. 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