Client Snapshot:
- A global digital media and technology company
- Headquartered in Canada, with offices across North America and Europe
- Thousands of employees supporting content platforms, digital operations, and compliance team
The Challenges
The client had implemented ServiceNow IRM but faced adoption challenges due to configuration and resource issues:
- Workflow and form designs were cumbersome for business users
- Lack of internal IRM expertise during the initial deployment
- Difficulty aligning the platform with risk and compliance processes
- Low adoption and limited value realization from their IRM investment
The Solution
Coreio deployed a team with deep ServiceNow IRM expertise to:
- Conduct a full review of the existing IRM implementation
- Collaborate with client stakeholders to understand pain points
- Recommend and implement targeted improvements to workflows and forms
- Align the platform with business needs to support effective risk and compliance management
- Enable faster wins and promote adoption through better user experience
Key Outcomes
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Accelerated adoption of ServiceNow IRM through improved usability and business alignment
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Optimized workflows and form design to streamline risk processes and eliminate user frustration
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Improved IRM ROI by fixing misconfigured features and enabling full platform use
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Trusted collaboration and knowledge sharing that built confidence in the platform and the partnership