About ServiceNow®

What is ServiceNow®?

ServiceNow® is a state of the art service platform built on ITIL principles to create a single system to consolidate, automate, and provide self-service functionality through a “storefront” user interface. ServiceNow delivers a best-in-class ITIL-based IT Service Management (ITSM) experience, and gives our clients a powerful platform for all ITIL processes, helping to rapidly reduce costs, lower risk, improve business agility, and boost IT innovation.

But ServiceNow is more than just an ITSM platform. From ITSM to Human Resources to Governance, Risk and Compliance, it is a powerful tool for the modern enterprise.

Why Coreio for ServiceNow®?

Coreio helps organizations leverage ServiceNow to truly transform. A Silver level ServiceNow service partner, Coreio offers implementation support for new instances, platform support for ongoing management, integration of new modules, a subscription-based service, application development, and more.

Let us help you leverage this state of the art platform to automate common business processes, powering up your organization’s efficiency, collaboration, innovation and growth.


ServiceNow Module Groupings

ServiceNow is an ecosystem populated by modules that are collected in a series of groupings. Each grouping within ServiceNow allows organizations to derive specific benefits both in the IT space and across a host of organizational functions. What they all have in common is the ServiceNow DNA: consolidating and automating business processes so your organization can work smarter.

IT Service Management (ITSM)

With ServiceNow IT Service Management, organizations can consolidate their web-based tools into one interface, while automating service management processes. The IT Service Management grouping includes: Incident Management, Problem Management, Change Management, Asset Management, and Knowledge Management modules.

Asset Management

ServiceNow’s Asset Management module helps organizations transform operations from reactive asset management practices to a proactive culture through a single system of action. It helps organizations lower costs, lower risk and improve IT efficiency.

IT Operations Management (ITOM)

With ServiceNow IT Operations Management, organizations can increase the agility, availability and health of their IT services by better understanding the relationship between their IT resources and their end to end business services. The IT Operations Management grouping includes Discovery SCCM/ServiceNow and CMDB (Full) modules.

Customer Service Management

ServiceNow’s Customer Service Management grouping, including the Field Service and Knowledge Management modules, helps organizations connect customer service with other departments to identify and resolve issues faster, reduce costs, improve field tech and agent productivity, monitor service patterns, and increase both quality and satisfaction.

IT Business Management

Use ServiceNow’s IT Business Management grouping to make better decisions with your organization’s IT investment to align that investment with business goals. With modules including Project Portfolio Management and Demand Management, you can gain visibility into demand and financials, improve quality and speed of delivery.

Security Operations

ServiceNow’s Security Operations Module helps organizations respond quickly to security incidents and vulnerabilities by optimizing the ability to identify, prioritize and respond to threats.

Governance, Risk and Compliance

With ServiceNow Governance, Risk and Compliance module, organizations can monitor, prioritize and automate response to risks in real time, transforming inefficient risk control processes into a unified GRC program.


With the ServiceNow Reporting module, organizations can generate the reports and dashboards they require to deliver the right information to the right people to help them make better decisions.

Contact us to learn more about how Coreio Technology Solutions can take your organization to light speed with ServiceNow