IT Operations Management (ITOM)

IT Operations Management (ITOM) from ServiceNow®

The IT Operations Management (ITOM) grouping from ServiceNow® helps organizations enhance visibility into their infrastructure and services, prevent service outages, and maximize operational agility. Let Coreio empower you to use ServiceNow’s ITOM to better understand the relationship between your IT resources and your end to end business services. Getting a better handle on your ITOM can help your organization:

  • Improve availability by knowing your service health while reducing event noise and quickly pinpointing disruptions
  • Increase agility by automating IT processes and remediation actions keeping services healthy
  • Engage in a multi cloud strategy by providing enterprise-ready self-service capabilities to cloud users

ServiceNow’s ITOM grouping includes the following applications:


ServiceNow’s Discovery application creates an accurate, up-to-date, single system of record for IT infrastructure, both on-premises and in public clouds. It identifies IP-enabled configuration items (CIs), maps their interdependencies, and populates and maintains them in the ServiceNow Configuration Management Database (CMDB).

The Discovery application lets you:

  • Rapidly configure and launch secure, agentless discovery of hardware, software, virtual and cloud resources, and their relationships
  • Enable service impact analysis with hybrid infrastructure inventory and relationship information for automated service maps
  • Easily discover any device, custom application, or data source


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The ServiceNow CMDB application provides a single system of record for IT, an accurate configuration management database (CMDB) that allows a full understanding of an organization’s IT environment, particularly in the areas of service impact analysis, asset management, compliance, and configuration management. When paired with ServiceNow Service mapping, the CMDB becomes service-aware – which enables your ServiceNow applications to be service-aware as well. The result is more control of your environment and better decisions, backed up full visibility of your infrastructure and services.

The CMDB module lets you:

  • Migrate to a single platform for smooth management across all applications and processes
  • Trust your CMDB to be a complete and compliant single system of record for business-critical processes
  • Visualize complex data to understand impact and risk, make better decisions, and provide better business services


Contact us to learn more about how Coreio Technology Solutions can take your organization to light speed with ServiceNow