Connect with Coreio at Now At Work Toronto

Connect with Coreio at Now At Work Toronto

When you’re in the ITSM trenches, it’s always a good idea to pop your head up and see the bigger picture, and the one-day Now At Work event series is the perfect opportunity to get educated, inspired and connected with your peers and experts in the ServiceNow community.

As with all Now At Work events worldwide, October 8th in Toronto will be an opportunity to get a handle on the biggest trends in ITSM and overall worker productivity. The top five topic areas for ITSM pros in 2019 were agile, artificial intelligence (AI), automation, business relationship management (BRM), and chatbots. And that’s just the tip of the iceberg, with cloud, customer experience (CX), DevOps and digital transformation close behind.

In the meantime, the future of work continues to be mobile, and that includes ITSM processes. ServiceNow has kept on top of this trend with Now Mobile, enabling employees to get IT issues fixed, order a computer or request help from HR. The company has seen a 32 percent increase in ServiceNow employees being able to get stuff done on their own with Now Mobile because they no longer need to open a service ticket or place a support call.

Get Inspired

Now At Work is a chance to see how your peers are tackling the many trends influencing ITSM, whether it’s a younger, smaller organization that’s only just formalizing their tools and processes or established, global organizations that can share proven ideas and best practices on replacing old, fragmented processes with smarter and simpler ways of working, including mobile.

Get Educated

The event is a chance to learn about the latest ServiceNow portfolio offerings, including its new Employee Service Experience Delivery App, and the latest enhancements to its Now Platform, which enables you to deliver high‑performance business services and respond faster to security incidents, vulnerabilities, and enterprise risk.

General keynote sessions cover how customer service management teams can resolve complex issues end-to-end, intelligently fix problems before customers know they have them, and how you can transform IT across your enterprise to drive operational productivity by improving service availability, reducing enterprise risk, and driving operational excellence through automation. Breakout sessions, meanwhile, cover how ServiceNow achieves industry-leading NPS using Case Management out-of-the-box, proven governance and service management strategies, and how to keep your instance upgraded to the most current release.

Now At Work is also the event to learn about Coreio’s ServiceNow Managed Service Provider (MSP) offering, designed to get smaller companies up and running with enterprise-class ITSM quickly and affordably, as well as our training capabilities that boast the ServiceNow Authorized Training Partner (ATP) designation. Learn how Coreio can teach you to use the platform, based on our many years of implementation experience.

Get Connected

Whether it’s a Coreio team or the broader community of ServiceNow customers, experts, and partners who can support and guide you in your quest to transform the world of work, the Now At Work event is an ideal opportunity for networking with technical experts and business leaders through hands-on training and breakout sessions that can help you design, create, and implement powerful digital workflows across your organization.

This one-day, complimentary event takes place on Tuesday October 8, 2019 at Beanfield Centre (105 Princes’ Blvd, Toronto, ON M6K 3C3). Visit the Now at Work Toronto website for more details, to register and build your personal agenda for the day.

Coreio is proud to be a Platinum Sponsor for this event. Be sure to visit us at booth P2 to see how we can help you extend the value of ServiceNow in exciting ways and transform the world of work.

Recent Comments

    Archives

    Categories

    Coreio Inc. Achieves ServiceNow® Silver Partner and Authorized Training Partner Designations

    Coreio Inc. Achieves ServiceNow® Silver Partner and Authorized Training Partner Designations

    Coreio Inc. today announced it has achieved the ServiceNow® Silver Sales and Services Partner designation as well as Authorized Training Partner status. This achievement recognized Coreio’s achievement and commitment to providing an excellent quality sales experience helping ServiceNow customers access powerful ServiceNow solutions that transform how work gets done and commitment to training and product expertise, certification and excellent customer satisfaction to provide good quality ServiceNow implementations that help your enterpise work more efficiently.

    Please see our news release for the full story.

    Recent Comments

      Archives

      Categories

      Coreio Achieves ServiceNow Bronze Status

      Coreio Achieves ServiceNow Bronze Status

      Coreio is pleased to announce we have achieved ServiceNow® Bronze Services partner status, making us one of only a few Canadian-owned operations to be so designated by ServiceNow. This achievement recognizes Coreio’s attainment of specific benchmarks of success within our ServiceNow-related Technology Solutions offerings. To become a Bronze ServiceNow partner (and remain one), service providers are required to meet and maintain program requirements defined by ServiceNow, including annual customer satisfaction metrics, staff certifications, completed customer deployments and other business commitments.

      For the full story, please see our news release.

      Recent Comments

        Archives

        Categories

        Could implementing ServiceNow® as a Subscription-Based Service Work for Your Business?

        Could implementing ServiceNow® as a Subscription-Based Service Work for Your Business?

        Steve Mifsud, Vice President, Technology Solutions

        Steve Mifsud, Vice President, Technology Solutions

        If you are helping support a business that needs to keep track of employee requests, manage HR processes and track compliance, you’ve probably already heard of the ServiceNow® cloud-based technology. It is a state of the art service platform built on ITIL principles to create a single system to consolidate, automate, and provide self-service functionality through a “storefront” user interface.

         

        What’s so great about ServiceNow?

        ServiceNow delivers a best-in-class ITIL-based IT Service Management (ITSM) experience, enabling organizations to modernize service delivery for handling incidents, the service portal, service requests, problems, changes, and knowledge and asset management on a robust enterprise cloud. It gives our clients a powerful platform for all ITIL processes, helping to rapidly reduce costs, lower risk, improve business agility, and boost IT innovation.

        But ServiceNow is more than just an ITSM platform. From ITSM to Human Resources to Global Risk and Compliance, ServiceNow is a powerful tool for the modern enterprise.

         

        Who is ServiceNow for?

        Traditionally, since it burst onto the market several years ago, ServiceNow has primarily been used by major enterprises. The reasons for this are twofold:

        1. The company requires a minimum commitment level in terms of number of licenses an organization must purchase to stand up a new instance of the platform
        2. There is a level of complexity and cost to pursuing a stand-alone instance, both at the start and for ongoing maintenance and additions post-implementation

        Mid-sized organizations have needed to find a better way to access terrific advantages ServiceNow could be bringing to their businesses in terms of automation and the efficiency of the streamlining of tools.

         

        Managed Service Provider (MSP)

        Coreio has been hearing about this desire to take advantage of ServiceNow from our customers, and fortunately, we have been able to develop and bring to market a new way to avoid the challenges of setting up an instance: The Managed Service Provider (Subscription) model. Organizations of all sizes can now enjoy the benefits of ServiceNow without investing in a separate instance of the platform, using Coreio’s ServiceNow MSP offering to deploy their own segregated ServiceNow environment/domain within Coreio’s instance on a subscription basis. Coreio supports, maintains and monitors the ServiceNow environment on the client’s behalf.

        Our new ServiceNow MSP offering provides:

        • Access to ServiceNow without meeting the minimal contractual obligation
        • Ability to avoid having to meet minimums for add-ons like discovery and orchestration
        • Significantly reduced implementation costs
        • Administration and support bundled into the cost of the subscription
        • Periodic upgrades and improvements to the environment at no additional cost

        Our model also:

        • Leverages a best practice environment and not having to learn by your mistakes
        • Allows customers to provide input to continual improvement plan
        • Leverages tested processes and pre-configured applications
        • Gets organizations up and running quickly

        We offer 4 levels of subscription to reflect a variety of scales and complexities of deployment:

        Bronze: Coreio’s introductory ServiceNow offering is ideal for mid-sized organizations. This offering provides Incident Management and the ability to create basic Service Requests (one service request catalogue included in price).

        Silver: Coreio’s mid-tier ServiceNow offering, Silver is ideal for clients who wish to gain better insight on their assets, SLA’s and the links between Incident and Problem Management. The Silver offering also includes a simple Service Catalogue, capable of basic Service Requests (requests that do not require approval are standard).

        Gold: Coreio’s premium offering, ideal for those clients who wish to gain access to more of ServiceNow’s capability across a broader range of applications, including Change Management, and access to more advanced Service Requests, including those requiring approvals. With the Gold offering comes the flexibility to leverage (at an additional cost) ServiceNow’s Discovery and Orchestration products.

        Platinum: Reserved for clients who have very specific needs, which require a customized solution to be built.  For these clients, Coreio will build a completely customized ServiceNow environment tailored to the exact requirements.  There are no limits to what can be built within the Platinum offering, and these environments will be priced based on the specifications provided.

        Recent Comments

          Archives

          Categories

          ServiceNow is an essential tool of ITSM Applications

          ServiceNow is an essential tool of ITSM Applications

          ServiceNow, a cloud based enterprise service management software, has become the industry standard in IT service management (ITSM). It integrates IT Operations Management and IT Business Management and adds to business process efficiency. This state-of-the-art tool is adaptable through configuration to your organization’s needs, and allows forms-based workflow application development.

          Coreio's ITSM tooling expert, Steve Mifsud

          Coreio’s ITSM tooling expert, Steve Mifsud

          Coreio’s resident ITSM Development and Implementation expert, Steve Mifsud, Director of Application Services explains why ServiceNow is the way forward for businesses that need a flexible, powerful ITSM tool.

          Why Should a Business Use ServiceNow?

          Four simple reasons – Easy Customer Experience, Continuous Innovation Cycle, Process Efficiency and Mobile Enablement.

          ServiceNow provides IT organizations with an easy and intuitive customer experience by replacing existing IT portals with one consumer-friendly store front. In addition, ServiceNow, as a Software as a Service (SaaS) web-based platform, is constantly improving using feedback from customer organizations using it. This means your organization can benefit from every innovation that is added to it moving forward, ensuring you have the cutting edge in ITSM solution.

          ServiceNow also empowers your company’s end users with self-serve capabilities, so that they can fulfill IT service requests themselves, creating efficiency for the organization.

          Finally, ServiceNow provides mobile functionality, allowing your user group to submit requests and check their status on the go.

          How Can Coreio Help Enable Your Organization with the Tools to Improve your ITSM Organization?

          Coreio has the experience to provide best in class ServiceNow enablement within its ITSM Applications Advisory Services Practice.

          First, you can count on our ITSM Applications consulting services to help set your strategy, and define the best practices for your ServiceNow deployment. When implementation commences, our experts can help provide guidance, customization, and application development around customized solutions to your business needs.

          Further, our implementation specialists can help you get the most out of the tools within ServiceNow to customize automation for everything from ordering a smart phone to creating a bridge between an existing legacy application and ServiceNow.

          Once launched, we can help you as a managed service provider for ServiceNow, supporting, maintaining, and monitoring improvements within the platform that you can leverage.

          ServiceNow is redefining the art of the possible for IT service management, and it’s constantly growing to encompass new functions like HR management, asset management and more. It’s a real game changer for IT organizations, and we look forward to helping our clients harness its potential.

           

          Recent Comments

            Archives

            Categories