Connect with Coreio at Now At Work Toronto

Connect with Coreio at Now At Work Toronto

When you’re in the ITSM trenches, it’s always a good idea to pop your head up and see the bigger picture, and the one-day Now At Work event series is the perfect opportunity to get educated, inspired and connected with your peers and experts in the ServiceNow community.

As with all Now At Work events worldwide, October 8th in Toronto will be an opportunity to get a handle on the biggest trends in ITSM and overall worker productivity. The top five topic areas for ITSM pros in 2019 were agile, artificial intelligence (AI), automation, business relationship management (BRM), and chatbots. And that’s just the tip of the iceberg, with cloud, customer experience (CX), DevOps and digital transformation close behind.

In the meantime, the future of work continues to be mobile, and that includes ITSM processes. ServiceNow has kept on top of this trend with Now Mobile, enabling employees to get IT issues fixed, order a computer or request help from HR. The company has seen a 32 percent increase in ServiceNow employees being able to get stuff done on their own with Now Mobile because they no longer need to open a service ticket or place a support call.

Get Inspired

Now At Work is a chance to see how your peers are tackling the many trends influencing ITSM, whether it’s a younger, smaller organization that’s only just formalizing their tools and processes or established, global organizations that can share proven ideas and best practices on replacing old, fragmented processes with smarter and simpler ways of working, including mobile.

Get Educated

The event is a chance to learn about the latest ServiceNow portfolio offerings, including its new Employee Service Experience Delivery App, and the latest enhancements to its Now Platform, which enables you to deliver high‑performance business services and respond faster to security incidents, vulnerabilities, and enterprise risk.

General keynote sessions cover how customer service management teams can resolve complex issues end-to-end, intelligently fix problems before customers know they have them, and how you can transform IT across your enterprise to drive operational productivity by improving service availability, reducing enterprise risk, and driving operational excellence through automation. Breakout sessions, meanwhile, cover how ServiceNow achieves industry-leading NPS using Case Management out-of-the-box, proven governance and service management strategies, and how to keep your instance upgraded to the most current release.

Now At Work is also the event to learn about Coreio’s ServiceNow Managed Service Provider (MSP) offering, designed to get smaller companies up and running with enterprise-class ITSM quickly and affordably, as well as our training capabilities that boast the ServiceNow Authorized Training Partner (ATP) designation. Learn how Coreio can teach you to use the platform, based on our many years of implementation experience.

Get Connected

Whether it’s a Coreio team or the broader community of ServiceNow customers, experts, and partners who can support and guide you in your quest to transform the world of work, the Now At Work event is an ideal opportunity for networking with technical experts and business leaders through hands-on training and breakout sessions that can help you design, create, and implement powerful digital workflows across your organization.

This one-day, complimentary event takes place on Tuesday October 8, 2019 at Beanfield Centre (105 Princes’ Blvd, Toronto, ON M6K 3C3). Visit the Now at Work Toronto website for more details, to register and build your personal agenda for the day.

Coreio is proud to be a Platinum Sponsor for this event. Be sure to visit us at booth P2 to see how we can help you extend the value of ServiceNow in exciting ways and transform the world of work.

Recent Comments

    Archives

    Categories

    Why you should learn ServiceNow from an Authorized Training Partner

    Why you should learn ServiceNow from an Authorized Training Partner

    An enterprise solution is only as effective as the people using it, and if you want to get the most out of ServiceNow®, you should turn to an Authorized Training Partner (ATP).

    Having recently acquired the ATP designation, Coreio has formalized the ServiceNow training capabilities it has developed over the years as it not only teaches others how to use the platform, but also implements it for customers of all sizes. Coreio can help your IT team master ServiceNow capabilities through in-depth, hands-on training based on our real-world experience deploying and optimizing ServiceNow for organizations looking to get the most out of the platform.

    The value of a ServiceNow ATP

    While companies do have the option to train internally, the only way to obtain certifications with ServiceNow is to train with a company that boasts an ATP designation. Further, given the breadth of the ServiceNow platform, making the decision as to where to start can be overwhelming.

    As a ServiceNow ATP, Coreio can help you identify where to start your training and who on your team might benefit from specific knowledge areas. As a company that implements the ServiceNow platform for our customers, our goal is to empower your team to run the platform yourself with the proper, certified training that reflects how you will use ServiceNow on a day-to-day basis.

    Coreio customizes its ServiceNow training by understanding the key pain points you’re looking to alleviate. Most organizations initially adopt ServiceNow as an ITSM tool before looking at any other capabilities. That’s why we recommend system administration for a few team members right from the start because it enables your team to maintain your deployment by tailoring training for the solution being implemented, so you’re not dependent on a partner—or even multiple partners—to run the platform.

    Create your curriculum with Coreio

    No matter the size of your company and what capabilities of the ServiceNow platform are implemented, understanding the fundamentals should be your starting point.

    Our ServiceNow System Administration curriculum provides the foundational knowledge necessary for managing and maintaining the platform, including ServiceNow Certified System Administrator (CSA) training. Mastering the CSA means you’ve got the necessary expertise and knowledge to manage the configuration, implementation, and maintenance of the ServiceNow platform, and positions you for further certification with a ServiceNow ATP.

    From there, your path my vary down several ServiceNow knowledge areas that allow you to effectively use ServiceNow in your business operations—Emerging Applications, IT Asset Management, IT Business Management, IT Operations Management, IT Service Management or Security Operations.

    Meanwhile, those who are tasked with implementing the platform and charting the upgrade path will benefit from the ServiceNow Certified Implementation Specialist, which teaches you how to quickly and successfully deploy ServiceNow—Software Asset Management, IT Service Management, and Project and Portfolio Management. Finally, those on a path to become a ServiceNow Certified Application Developer will learn how to create applications by designing application tables, creating and implementing forms, controlling access, and integrating workflows into applications.

    Most ServiceNow courses take two to three days and involve completing tasks within the platform—it’s much more than Coreio trainers speaking at the front of a classroom. We’re sharing our lessons learned as implementors. And if we’re doing the implementation at your organization, we can create custom training that reflects what we’ve deployed to get you up and running.

    Regardless, Coreio ServiceNow ATP offerings are flexible when it comes to delivery. We can provide an in-person, ServiceNow-certified instructor in a hands-on environment, or provide a virtual instructor live to save you travel expenses. We can also deliver curriculum on-demand, allowing you to explore the ServiceNow portfolio at your own pace with videos, live and recorded webinars, and interactive tools to help you accelerate your learning. Finally, you can take the guided tour that offers just-in-time performance support available within ServiceNow applications to help users quickly perform tasks.

    No matter who is taking the training, Coreio’s goal is to pass the torch to customers so they can run with it.

    Recent Comments

      Archives

      Categories

      Pay-as-you-go ITSM is now a reality for smaller companies

      Pay-as-you-go ITSM is now a reality for smaller companies

      Keeping end users productive with proactive, consistent IT support is a challenge for organizations of any size, especially smaller ones, but there’s no reason they can’t have enterprise-class IT service management (ITSM) tools such as ServiceNow.

      The reality for many small companies is their various departments tend to be siloed off from each other with pockets of subject matter experts who know their job well. However, there’s no knowledge transfer, and hence, no understanding of how issues might affect the entire organization.

      A big contributor to the disconnect is there’s no centralized ITSM tool for handling issues and tracking their impact on the organization. Often, smaller companies rely on emails and Excel spreadsheets for tracking support requests, and this information isn’t shared. Combined with inadequate documentation and training, it means the organization isn’t performing as well as it should be, without knowing why. Meanwhile, the lack of consistent processes and procedures means IT support costs are hard to predict and control.

      Younger organizations tend to grow so quickly that investment in ITSM tools can’t keep up. Even those companies that have invested in ITSM are using multiple tools that don’t talk to each other, and in some cases are obsolete.  Tool or no tool, not having a unified ITSM strategy can be detrimental to any organization, large or small. The key is to find a happy medium that is tailored to suit specific business needs.

      Ultimately, organizations that don’t have any ITSM rigour don’t understand their infrastructure, and each issue that arises is addressed in a reactive nature. Without a proactive, formalized process in place, problematic hardware, software and networking isn’t properly tracked, and there’s no insight as to how individual issues fit together to affect the organization’s overall performance. Without a single system of record that can be validated, reporting is inconsistent and prone to human error because data is being exported and imported across different tools and applications.

      Ad-hoc ITSM doesn’t scale

      Effective ITSM can’t be accomplished with spreadsheets and emails, and even having multiple tools isn’t effective either if you don’t have a centralized system of action and system of record. What’s needed is the capability to integrate multiple tools or ideally, a single tool that provides all the required ITSM functionality.

      If you’ve decided it’s time to go beyond ad hoc ITSM, there are several things to consider. It starts with understanding ITSM best practices and ITIL frameworks so you can get the most from anything you deploy, while also thinking ahead to make sure the platform can grow with you. The best tools go beyond ITSM by adding field services and customer service management, so you can fully break down siloes within your organization.  

      It’s important that any ITSM tool you select doesn’t require proprietary languages, otherwise it will be difficult to connect your various software, hardware and networking and have a single view of what’s going on in the organization. Your ITSM tool of choice should be configurable to meet your needs but beware of customization as it can lead to loss of functionality when upgrading to the next version.

      While larger companies are willing to make the financial investment in a single tool, smaller organizations may think enterprise-class ITSM such as ServiceNow is beyond their budget. However, there is a model for them to adopt it without heavy investment upfront, rather than having to deploy cheaper alternatives themselves.

      Add ITSM capabilities as you need them

      Coreio’s ServiceNow Managed Service Provider (MSP) offering is designed to get smaller companies up and running with enterprise-class ITSM quickly and affordably.

      Often, purchasing ServiceNow in conjunction with the resources required to support the platform is not feasible from a cost perspective for smaller organizations. Our delivery model lowers the barrier to entry for these organizations because we have no minimum threshold. We can onboard customers onto the ServiceNow platform three times faster by leveraging the investment that we’ve already made, including collective lessons learned by our team of ServiceNow experts, and the expansive Coreio knowledgebase developed from servicing our clients over the years.

      For growing companies, Coreio’s ServiceNow MSP offering enables them to scale their ITSM affordably and incrementally. We’re also able to keep up with the latest features and extend capabilities to our hosted solutions, such as asset acquisition and customer service management, at no extra cost. You can start out just using Incident Management with SLAs and create basic Service Requests or immediately move to a fully configured ServiceNow environment.

      Coreio’s MSP offering takes advantage of shared economies of scale and leverages the collective expertise and buying power of a pool of organizations who are continuously increasing functionality, upgrading to the latest release, and sharing knowledge. Even the smallest of organizations can invest in enterprise-class ITSM, with predictable costs. Since you’re only paying for what you need, budget planning is simplified, and a clear picture can be provided to the business.

      Recent Comments

        Archives

        Categories

        Coreio Inc. Achieves ServiceNow® Silver Partner and Authorized Training Partner Designations

        Coreio Inc. Achieves ServiceNow® Silver Partner and Authorized Training Partner Designations

        Coreio Inc. today announced it has achieved the ServiceNow® Silver Sales and Services Partner designation as well as Authorized Training Partner status. This achievement recognized Coreio’s achievement and commitment to providing an excellent quality sales experience helping ServiceNow customers access powerful ServiceNow solutions that transform how work gets done and commitment to training and product expertise, certification and excellent customer satisfaction to provide good quality ServiceNow implementations that help your enterpise work more efficiently.

        Please see our news release for the full story.

        Recent Comments

          Archives

          Categories

          Coreio Achieves ServiceNow Bronze Status

          Coreio Achieves ServiceNow Bronze Status

          Coreio is pleased to announce we have achieved ServiceNow® Bronze Services partner status, making us one of only a few Canadian-owned operations to be so designated by ServiceNow. This achievement recognizes Coreio’s attainment of specific benchmarks of success within our ServiceNow-related Technology Solutions offerings. To become a Bronze ServiceNow partner (and remain one), service providers are required to meet and maintain program requirements defined by ServiceNow, including annual customer satisfaction metrics, staff certifications, completed customer deployments and other business commitments.

          For the full story, please see our news release.

          Recent Comments

            Archives

            Categories

            Could implementing ServiceNow® as a Subscription-Based Service Work for Your Business?

            Could implementing ServiceNow® as a Subscription-Based Service Work for Your Business?

            Steve Mifsud, Vice President, Technology Solutions

            Steve Mifsud, Vice President, Technology Solutions

            If you are helping support a business that needs to keep track of employee requests, manage HR processes and track compliance, you’ve probably already heard of the ServiceNow® cloud-based technology. It is a state of the art service platform built on ITIL principles to create a single system to consolidate, automate, and provide self-service functionality through a “storefront” user interface.

             

            What’s so great about ServiceNow?

            ServiceNow delivers a best-in-class ITIL-based IT Service Management (ITSM) experience, enabling organizations to modernize service delivery for handling incidents, the service portal, service requests, problems, changes, and knowledge and asset management on a robust enterprise cloud. It gives our clients a powerful platform for all ITIL processes, helping to rapidly reduce costs, lower risk, improve business agility, and boost IT innovation.

            But ServiceNow is more than just an ITSM platform. From ITSM to Human Resources to Global Risk and Compliance, ServiceNow is a powerful tool for the modern enterprise.

             

            Who is ServiceNow for?

            Traditionally, since it burst onto the market several years ago, ServiceNow has primarily been used by major enterprises. The reasons for this are twofold:

            1. The company requires a minimum commitment level in terms of number of licenses an organization must purchase to stand up a new instance of the platform
            2. There is a level of complexity and cost to pursuing a stand-alone instance, both at the start and for ongoing maintenance and additions post-implementation

            Mid-sized organizations have needed to find a better way to access terrific advantages ServiceNow could be bringing to their businesses in terms of automation and the efficiency of the streamlining of tools.

             

            Managed Service Provider (MSP)

            Coreio has been hearing about this desire to take advantage of ServiceNow from our customers, and fortunately, we have been able to develop and bring to market a new way to avoid the challenges of setting up an instance: The Managed Service Provider (Subscription) model. Organizations of all sizes can now enjoy the benefits of ServiceNow without investing in a separate instance of the platform, using Coreio’s ServiceNow MSP offering to deploy their own segregated ServiceNow environment/domain within Coreio’s instance on a subscription basis. Coreio supports, maintains and monitors the ServiceNow environment on the client’s behalf.

            Our new ServiceNow MSP offering provides:

            • Access to ServiceNow without meeting the minimal contractual obligation
            • Ability to avoid having to meet minimums for add-ons like discovery and orchestration
            • Significantly reduced implementation costs
            • Administration and support bundled into the cost of the subscription
            • Periodic upgrades and improvements to the environment at no additional cost

            Our model also:

            • Leverages a best practice environment and not having to learn by your mistakes
            • Allows customers to provide input to continual improvement plan
            • Leverages tested processes and pre-configured applications
            • Gets organizations up and running quickly

            We offer 4 levels of subscription to reflect a variety of scales and complexities of deployment:

            Bronze: Coreio’s introductory ServiceNow offering is ideal for mid-sized organizations. This offering provides Incident Management and the ability to create basic Service Requests (one service request catalogue included in price).

            Silver: Coreio’s mid-tier ServiceNow offering, Silver is ideal for clients who wish to gain better insight on their assets, SLA’s and the links between Incident and Problem Management. The Silver offering also includes a simple Service Catalogue, capable of basic Service Requests (requests that do not require approval are standard).

            Gold: Coreio’s premium offering, ideal for those clients who wish to gain access to more of ServiceNow’s capability across a broader range of applications, including Change Management, and access to more advanced Service Requests, including those requiring approvals. With the Gold offering comes the flexibility to leverage (at an additional cost) ServiceNow’s Discovery and Orchestration products.

            Platinum: Reserved for clients who have very specific needs, which require a customized solution to be built.  For these clients, Coreio will build a completely customized ServiceNow environment tailored to the exact requirements.  There are no limits to what can be built within the Platinum offering, and these environments will be priced based on the specifications provided.

            Recent Comments

              Archives

              Categories