When you’re in the ITSM trenches, it’s always a good idea to pop your head up and see the bigger picture, and the one-day Now At Work event series is the perfect opportunity to get educated, inspired and connected with your peers and experts in the ServiceNow community.
As with all Now At Work events worldwide, October 8th in Toronto will be an opportunity to get a handle on the biggest trends in ITSM and overall worker productivity. The top five topic areas for ITSM pros in 2019 were agile, artificial intelligence (AI), automation, business relationship management (BRM), and chatbots. And that’s just the tip of the iceberg, with cloud, customer experience (CX), DevOps and digital transformation close behind.
In the meantime, the future of work continues to be mobile, and that includes ITSM processes. ServiceNow has kept on top of this trend with Now Mobile, enabling employees to get IT issues fixed, order a computer or request help from HR. The company has seen a 32 percent increase in ServiceNow employees being able to get stuff done on their own with Now Mobile because they no longer need to open a service ticket or place a support call.
Now At Work is a chance to see how your peers are tackling the many trends influencing ITSM, whether it’s a younger, smaller organization that’s only just formalizing their tools and processes or established, global organizations that can share proven ideas and best practices on replacing old, fragmented processes with smarter and simpler ways of working, including mobile.
The event is a chance to learn about the latest ServiceNow portfolio offerings, including its new Employee Service Experience Delivery App, and the latest enhancements to its Now Platform, which enables you to deliver high‑performance business services and respond faster to security incidents, vulnerabilities, and enterprise risk.
General keynote sessions cover how customer service management teams can resolve complex issues end-to-end, intelligently fix problems before customers know they have them, and how you can transform IT across your enterprise to drive operational productivity by improving service availability, reducing enterprise risk, and driving operational excellence through automation. Breakout sessions, meanwhile, cover how ServiceNow achieves industry-leading NPS using Case Management out-of-the-box, proven governance and service management strategies, and how to keep your instance upgraded to the most current release.
Now At Work is also the event to learn about Coreio’s ServiceNow Managed Service Provider (MSP) offering, designed to get smaller companies up and running with enterprise-class ITSM quickly and affordably, as well as our training capabilities that boast the ServiceNow Authorized Training Partner (ATP) designation. Learn how Coreio can teach you to use the platform, based on our many years of implementation experience.
Whether it’s a Coreio team or the broader community of ServiceNow customers, experts, and partners who can support and guide you in your quest to transform the world of work, the Now At Work event is an ideal opportunity for networking with technical experts and business leaders through hands-on training and breakout sessions that can help you design, create, and implement powerful digital workflows across your organization.
This one-day, complimentary event takes place on Tuesday October 8, 2019 at Beanfield Centre (105 Princes’ Blvd, Toronto, ON M6K 3C3). Visit the Now at Work Toronto website for more details, to register and build your personal agenda for the day.
Coreio is proud to be a Platinum Sponsor for this event. Be sure to visit us at booth P2 to see how we can help you extend the value of ServiceNow in exciting ways and transform the world of work.