ServiceNow® Training

Date:

Nov 28/2019 - Nov 29/2019

Time:

8:30 am - 5:00 pm

Duration:

2 days

Cost:

$1,700 USD

Certification:

No


Prerequisites

We recommend taking the ServiceNow Fundamentals course.

Certification

This is not a certification course.

Upcoming Classes

Oct 2019
Date/Time Event
Oct 28/2019 - Oct 29/2019
8:30 am - 5:00 pm
IT Service Management (ITSM) Fundamentals
Nov 2019
Date/Time Event
Nov 28/2019 - Nov 29/2019
8:30 am - 5:00 pm
IT Service Management (ITSM) Fundamentals

Course Summary

Learn lifecycles and Value of ITSM Applications, from the Viewpoint of Stakeholders and Daily Users

In the IT Service Management (ITSM) Fundamentals course, students explore the lifecycle of ServiceNow ITSM applications, from a Persona viewpoint – the perspective of the stakeholders and pepole who use the applications every day to do their jobs.

The course focuses on the baseline capabilities and the touch points between these ITSM applications:

  • ITSM Overview
  • Incident Management
  • Problem Management
  • Knowledge Management
  • Change Management
  • Request Fulfillment and Service Catalog
  • Configuration Management

At the end of this course, students will have the resources, knowledge, and experience necessary to:

  • Create, and work records, through each of the covered ITSM application lifecycles
  • Demonstrate each application lifecycle, from a Persona viewpoint
  • Articulate the value and the baseline features of each of the covered ITSM applications
  • Start thinking about the key decisions to be made during the implementation of these ServiceNow ITSM applications
  • These objectives are achieved through a combination of instructor-led discussions, demonstrations, and hands-on exercises using students’ personal instances.

Who Should Attend

This course is suitable for anyone who will be working on a ServiceNow implementation of the ITSM applications. Examples include:

  • Process Owners
  • Technical Consultants and System Administrators who will be configuring, developing or supporting the ITSM applications
  • Project/Program/Engagement Managers who will be leading implementation of ITSM applications in ServiceNow
  • Operations Managers who have oversight of work which will be facilitated using ITSM applications in ServiceNow

 

Contact us to learn more about how Coreio Technology Solutions can take your organization to light speed with ServiceNow