ServiceNow® Training

Date:

Oct 30/2019 - Nov 1/2019

Time:

8:30 am - 5:00 pm

Duration:

3 days

Cost:

$2,400 USD

Certification:

Yes


Prerequisites

Certification

Recommended certification path for implementer:

Upon completion of the exam, the successful candidate will receive a certificate for Certified Implementation Specialist – ITSM

Upcoming Classes

Oct 2019
Date/Time Event
Oct 30/2019 - Nov 1/2019
8:30 am - 5:00 pm
IT Service Management (ITSM) Implementation
Nov 2019
Date/Time Event
Nov 27/2019 - Nov 29/2019
8:30 am - 5:00 pm
IT Service Management (ITSM) Implementation

Course Summary

Develop the technical skills needed to implement ITSM applications

During this three-day interactive training course, students will work from a backlog of stories (requiremetns) to configure IT Service Management applications in ServiceNow. These stories represent the most common implementation requirements for each application, providing students with practical experience that may be leveraged immediately for ServiceNow implementations.

Upon completion of this course, students will be able to:

  • Understand baseline application functionality, security, and architecture of each ITSM application
  • Design solutions to meet requirements that maximize system quality attributes, such as upgradabiity, maintainability, and scalability
  • Implement configurations common to 80% of customer ITSM deployments

Who Should Attend

The ServiceNow ITSM Implementation course is for customers, Partners, and employees in technical roles such as Technical Consultant, Architect, and System Administrator, who implement ITSM applications such as Incident Management, Problem Management, Change Management, Knowledge Management, Configuration Management, and Request Fulfillment/Service Catalog.

 

Contact us to learn more about how Coreio Technology Solutions can take your organization to light speed with ServiceNow