Last Updated: November 15, 2022
You may withdraw your consent to the collection, use, storage and disclosure of your personal information at any time, subject to legal and contractual restrictions and reasonable notice. To do this, please contact our Privacy Officer by email at firstname.lastname@example.org. Please note that withdrawal of your consent may result in you being unable to continue using our Website or receive our communications.
- The only personal information that we collect from your visit is what you voluntarily provide to us for specific purposes, as described below.
- Our website analytics only use non-identifiable data.
- We do not allow third parties to track you, with two exceptions – embedded YouTube videos and Google Search.
What Information We Collect
We collect information when you visit our Website or otherwise choose to communicate with us via email. The types of information we collect about you include: (i) personal information; and (ii) non-identifiable data, as further described below.
- Personal Information
The only personal information that we collect from your visit to our Website is what you voluntarily provide to us for specific purposes, such as to ask questions, provide feedback, or subscribe to our communications. The types of personal information we may collect from you include name, telephone number and email address.
Only personal information that is reasonably necessary is collected. You should exercise discretion when disclosing your personal information to us, and should not disclose sensitive or confidential information that you wish to remain private.
If you contact us using our Website’s online form, chat feature or otherwise by email, we may keep a record of the correspondence but we do not make any use of your email address or any other personal information you provide to us, other than to respond to your communication and/or provide you with the requested service or product. If you do not wish to receive email communications from us regarding new resources and the work Coreio is undertaking, you may unsubscribe at any point by clicking the unsubscribe link provided in the email communication or email us directly at email@example.com.
- Non-Identifiable Data Collection
Our web servers automatically record non-identifiable details about website visits and interactions. Web server log files are generated when visitors view our webpages. Our web servers log the following data about your visit to the Website:
- Your Internet Protocol (IP) address. For analytics purposes, we retain only the first two octets of your IP address to prevent the possibility of re-identification (e.g. 188.8.131.52 is stored as 38.112.*.*).
- Your device type, brand, and model.
- Your operating system.
- Your browser type, plugins, and version.
- Pages you viewed on our website and time spent on each page.
- URL of the page that directed you to our website, and in some instances, the search term(s) you used to find us.
- Language of your browser.
- Country (determined by IP address).
Server logs are automatically deleted within 30 days, unless circumstances warrant longer retention, for example, to investigate a bug or malicious attack.
How We Use Your Personal Information
We only use the personal information you choose to provide to us for the following purposes:
- responding to your communication and inquiries, including to provide you with information, products and/or services you requested from us;
- providing customer service and support to you;
- protecting you, our customers and us against fraud;
- if you opted in to allow us to do so, to communicate with you about Coreio, our products and services; and
- as permitted by, and to comply with, applicable laws and regulations.
How We Use Your Non-Identifiable Data
Our Website analytics only use non-identifiable data. We use server log data to:
- fix errors on our Website;
- defend against malicious attacks;
- generate website usage statistics; and
- improve service delivery in general.
How We Protect Your Personal Information
We take reasonable precautions to protect your personal information in our possession from loss, misuse and unauthorized access, disclosure, alteration and destruction. However, no collection, storage or transmission of information over the Internet on websites or otherwise can be guaranteed to be 100% secure, and therefore we cannot ensure, warrant or guarantee the security of any such information.
How We Store Your Data
Disclosure to Third Parties
We collect and analyze website usage data strictly for the purpose of research, marketing and analytics. We do not sell, rent, exchange, or otherwise disclose any information, including personal information, that we collect about our Website visitors to third parties, except in the case of a malicious attack or as required by law.
We have limited the amount of information that third-party tools can collect about you on our Website. However, we may collect non-identifiable data from you when you visit pages that contain embedded YouTube videos or use Google search on our Website.
We will not otherwise share your personal information with third parties without your consent, unless authorized or required by law or as disclosed to you when the information is collected. Where it is justified or permitted to disclose your personal information to third parties, the use and disclosure of such information will be limited so that only that information which is required is used or disclosed.
A cookie is a small text file that a website creates and accesses through your browser when you visit the site. Cookies are used for many purposes, such as to track language preferences, provide customized web page content, and display website navigation history.
The cookies we use do not contain personally identifying information and do not give us access to anything on your device. We only use “session” cookies that expire with each visit (unlike “permanent” cookies that can track visitors across multiple visits, websites, and time). Our session cookie contains a randomized number intended to help your browser interact better with dynamic content on our site, and is not for tracking purposes. Should you opt-out of our web analytics, a cookie will be set to recognize your preference. Data generated from our cookies are not used to identify Website’s visitors, and are never shared with third parties.
Third Party Cookies
When visiting our Website, your browser may receive longer-term “permanent” cookies from Google, a third party. Consequently, Google may track your online activities across other websites. We have attempted to limit the privacy impacts of third party Google cookies on our Website through technical and contractual means.
You do not have to accept any cookies to access or search our Website. However, there may be minimal loss of functionality if you have disabled or deleted all cookies. Please consult your browser settings (and browser plugins) which allow you to configure whether and how you receive cookies. For additional information and guidance, the following consumer website explains how to delete and control the cookies that are stored on your computer.
Accessing and Amending Your Personal Information
Subject to certain exceptions prescribed by law, you will be given reasonable access to your personal information held by us and you may request that your personal information be corrected or updated. Under certain circumstances, it is possible that we may not be able to provide you with all of the information you may have requested. Exceptions may include information that is prohibitively costly to provide, information that contains references to other individuals, information that cannot be disclosed for legal, security or commercial proprietary reasons, or information that is subject to solicitor-client or litigation privilege. We will provide the reasons for denying access upon request.
To access or amend your personal information, please contact us and we will assist you. You may be required to put your request in writing to confirm your request and identity.
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