Privacy Policy


Last Updated: November 15, 2022

Welcome to our website (; the “Website”) operated by Coreio Inc. (“Coreio”, “we”, “us”, “our”). This Privacy Policy applies when you access and use our Website. Please read it carefully.

The purpose of this Privacy Policy is to explain (i) how we collect, use, store and disclose your information when you access and use our Website; (ii) how our privacy commitments apply to our website operations; and (iii) who to contact should you have questions about our privacy practices.

This Privacy Policy is designed to comply with applicable privacy legislation in Canada, including the Personal Information Protection and Electronic Documents Act (“PIPEDA”). You should read this Privacy Policy carefully. This Privacy Policy is incorporated into and forms part of and is subject to our Terms of Use.


You may withdraw your consent to the collection, use, storage and disclosure of your personal information at any time, subject to legal and contractual restrictions and reasonable notice. To do this, please contact our Privacy Officer by email at Please note that withdrawal of your consent may result in you being unable to continue using our Website or receive our communications.

Privacy Policy Commitments:

  • The only personal information that we collect from your visit is what you voluntarily provide to us for specific purposes, as described below.
  • Our website analytics only use non-identifiable data.
  • We do not allow third parties to track you, with two exceptions – embedded YouTube videos and Google Search.

What Information We Collect

We collect information when you visit our Website or otherwise choose to communicate with us via email. The types of information we collect about you include: (i) personal information; and (ii) non-identifiable data, as further described below.

  1. Personal Information

The only personal information that we collect from your visit to our Website is what you voluntarily provide to us for specific purposes, such as to ask questions, provide feedback, or subscribe to our communications. The types of personal information we may collect from you include name, telephone number and email address.

Only personal information that is reasonably necessary is collected. You should exercise discretion when disclosing your personal information to us, and should not disclose sensitive or confidential information that you wish to remain private.

If you contact us using our Website’s online form, chat feature or otherwise by email, we may keep a record of the correspondence but we do not make any use of your email address or any other personal information you provide to us, other than to respond to your communication and/or provide you with the requested service or product. If you do not wish to receive email communications from us regarding new resources and the work Coreio is undertaking, you may unsubscribe at any point by clicking the unsubscribe link provided in the email communication or email us directly at

  1. Non-Identifiable Data Collection

Our web servers automatically record non-identifiable details about website visits and interactions. Web server log files are generated when visitors view our webpages. Our web servers log the following data about your visit to the Website:

  • Your Internet Protocol (IP) address. For analytics purposes, we retain only the first two octets of your IP address to prevent the possibility of re-identification (e.g. is stored as 38.112.*.*).
  • Your device type, brand, and model.
  • Your operating system.
  • Your browser type, plugins, and version.
  • Pages you viewed on our website and time spent on each page.
  • URL of the page that directed you to our website, and in some instances, the search term(s) you used to find us.
  • Language of your browser.
  • Country (determined by IP address).

Server logs are automatically deleted within 30 days, unless circumstances warrant longer retention, for example, to investigate a bug or malicious attack.

How We Use Your Personal Information

We only use the personal information you choose to provide to us for the following purposes:

  • responding to your communication and inquiries, including to provide you with information, products and/or services you requested from us;
  • providing customer service and support to you;
  • enforcing our Terms of Use and other service agreements relating to our services;
  • protecting you, our customers and us against fraud;
  • if you opted in to allow us to do so, to communicate with you about Coreio, our products and services; and
  • as permitted by, and to comply with, applicable laws and regulations.

In the event we wish to use your personal information for any purpose, other than as set out in this Privacy Policy, you will be informed of the specific purpose for which it is being collected and we will obtain your consent before using your personal information.

How We Use Your Non-Identifiable Data

Our Website analytics only use non-identifiable data. We use server log data to:

  • fix errors on our Website;
  • defend against malicious attacks;
  • generate website usage statistics; and
  • improve service delivery in general.

How We Protect Your Personal Information

We keep protect your personal information in accordance with this Privacy Policy and retain such information only as long as necessary for the purposes for which it was collected. Access to your personal information is restricted to our authorized employees, agents, affiliates, service providers and legal representatives as described and for the purposes set out in this Privacy Policy. Personal information that is no longer required will be destroyed, erased or made anonymous according to our established guidelines and procedures.

We take reasonable precautions to protect your personal information in our possession from loss, misuse and unauthorized access, disclosure, alteration and destruction. However, no collection, storage or transmission of information over the Internet on websites or otherwise can be guaranteed to be 100% secure, and therefore we cannot ensure, warrant or guarantee the security of any such information.

How We Store Your Data

We currently store and process information about our Website visitors, including personal information, and other content you provide to us via our Website on servers hosted by WP Engine, our service provider that helps us with administering, hosting and supporting the Website, and are located in the United States. We may, in the future, use other service providers to store and process your personal information. These service providers are only permitted, and all other service providers are only and will only be permitted, to store and process your personal information, and are not otherwise authorized to collect, use or disclose your personal information, except in accordance with the purposes set out in this Privacy Policy or as required by applicable law. However, it is possible that foreign governments, courts, law enforcement or regulatory agencies in the jurisdictions in which our service providers are located may be able to access your personal information under foreign laws.

By accessing and using our Website or otherwise providing us with personal information, you agree to your personal information being transferred in accordance with the terms of this Privacy Policy and applicable data protection laws and regulations.

Disclosure to Third Parties

We collect and analyze website usage data strictly for the purpose of research, marketing and analytics. We do not sell, rent, exchange, or otherwise disclose any information, including personal information, that we collect about our Website visitors to third parties, except in the case of a malicious attack or as required by law.

We have limited the amount of information that third-party tools can collect about you on our Website. However, we may collect non-identifiable data from you when you visit pages that contain embedded YouTube videos or use Google search on our Website.

We will not otherwise share your personal information with third parties without your consent, unless authorized or required by law or as disclosed to you when the information is collected. Where it is justified or permitted to disclose your personal information to third parties, the use and disclosure of such information will be limited so that only that information which is required is used or disclosed.

If we are involved in the sale or transfer of some or all of its business, then we may disclose your personal information in connection with the sale or transfer but will require the acquiring organization to agree to protect the confidentiality of your personal information in a manner that is consistent with this Privacy Policy.


A cookie is a small text file that a website creates and accesses through your browser when you visit the site. Cookies are used for many purposes, such as to track language preferences, provide customized web page content, and display website navigation history.

The cookies we use do not contain personally identifying information and do not give us access to anything on your device. We only use “session” cookies that expire with each visit (unlike “permanent” cookies that can track visitors across multiple visits, websites, and time). Our session cookie contains a randomized number intended to help your browser interact better with dynamic content on our site, and is not for tracking purposes. Should you opt-out of our web analytics, a cookie will be set to recognize your preference. Data generated from our cookies are not used to identify Website’s visitors, and are never shared with third parties.

Third Party Cookies

When visiting our Website, your browser may receive longer-term “permanent” cookies from Google, a third party.  Consequently, Google may track your online activities across other websites. We have attempted to limit the privacy impacts of third party Google cookies on our Website through technical and contractual means.

You do not have to accept any cookies to access or search our Website.  However, there may be minimal loss of functionality if you have disabled or deleted all cookies. Please consult your browser settings (and browser plugins) which allow you to configure whether and how you receive cookies. For additional information and guidance, the following consumer website explains how to delete and control the cookies that are stored on your computer.

External Sites

Our Website contains links to external sites. We are not responsible for the content and the privacy practices of sites other than our own. We encourage you to examine each site’s privacy policy and disclaimers and make sure you understand them before you access third party content.

Accessing and Amending Your Personal Information

Subject to certain exceptions prescribed by law, you will be given reasonable access to your personal information held by us and you may request that your personal information be corrected or updated. Under certain circumstances, it is possible that we may not be able to provide you with all of the information you may have requested. Exceptions may include information that is prohibitively costly to provide, information that contains references to other individuals, information that cannot be disclosed for legal, security or commercial proprietary reasons, or information that is subject to solicitor-client or litigation privilege. We will provide the reasons for denying access upon request.

To access or amend your personal information, please contact us and we will assist you. You may be required to put your request in writing to confirm your request and identity.

Updates to this Privacy Policy

From time to time, we may need to update this Privacy Policy. We encourage you to check this Privacy Policy periodically for updates. Updates will be effective at the time of posting. Your continued access to our Website constitutes your consent to the contents of any updated policy. If you do not agree with the updates made to this Privacy Policy, you should stop accessing or using the Website.

Contact Us

For further information about this Privacy Policy and our privacy practices, you may contact our Privacy Officer by email at or at the mailing address set out below.

55 Director Court
Woodbridge, Ontario
L4L 4S5