Asset Lifecycle Services
Fewer Tickets,
Faster Fixes,
Happier Employees.
24x7 omnichannel, SLA-driven, and a single partner who can manage it all
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SOLUTION
How Asset Clarity Solves These Challenges
Asset Clarity directly addresses your ITAM challenges through three core capabilities:
Asset Data Visibility
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Centralized, real-time tracking across hardware, software, cloud, and IoT.
Eliminates blind spots in asset ownership and status, preventing redundancy and loss.
Asset Data Normalization
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Centralized, real-time tracking across hardware, software, cloud, and IoT.
Eliminates blind spots in asset ownership and status, preventing redundancy and loss.
Asset Data Validation
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Centralized, real-time tracking across hardware, software, cloud, and IoT.
Eliminates blind spots in asset ownership and status, preventing redundancy and loss.
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THE PROBLEM WE SOLVE
What Sets Coreio’s Service Desk Apart
We’re not just Tier 1 support.
Coreio is your full-stack, enterprise-grade IT partner — combining smart automation, cybersecurity integration, and bilingual support to keep your business running and your people productive.
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End-to-End Ticket Management: From password resets to complex incidents - logged, resolved, and reported in one seamless flow.
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Tier 1–3 Support with Built-In Escalation: No bouncing around. We handle it or route it with context and do it fast.
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Security-Integrated by Design: Threat-aware triage, cybersecurity ticket routing, and real-time visibility.
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Built on ServiceNow and Powered by Experience: Fully embedded workflows, dashboards, and SLA tracking so nothing gets lost.
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PROVEN TO PERFORM
Coreio IT Service Desk by Numbers
AVERAGE SPEED TO ANSWER
0 %
of calls answered in less than 30 seconds
CALL ABANDONMENT RATE
< 0 %
FIRST CALL RESOLUTION
0 %+
CUSTOMER SATISFACTION
0 %+
SOLUTION
Our Core Capabilities
24x7x365 bilingual support (English/French)
Omnichannel access — phone, email, chat, chatbot, self-service portal
Tier 2–3 triage & resolution (incl. infrastructure & application support)
SLA-backed incident, request & access management
Certified experts with in-depth experience across M365, Apple, Lenovo, and more
ITIL & SOC-Compliant operations
Seamless escalation to Deskside & Field Support
Integrated cybersecurity incident routing
Native ServiceNow workflows, dashboards & automation
Cloud Consumption Optimization - Maximize Cloud Efficiency & Minimize Costs
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Gain real-time visibility into cloud resource usage.
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Identify and eliminate redundant or underutilized cloud expenses.
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Continuously optimize cloud spend with data-driven insights.

USE CASES
Industry Use Cases
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Effortless Audit Readiness
A leading Canadian bank saved $1.6M through automated asset tracking and service requests.
Without ITAM: Manual processes lead to missing records, audit fines, and compliance failures.
Asset Clarity Ensures:
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Always audit-ready with complete asset history tracking.
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Automated attestation for asset ownership verification.
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Eliminates rogue assets when employees exit or transfer.

Effortless Audit Readiness
A leading Canadian bank saved $1.6M through automated asset tracking and service requests.
Without ITAM: Manual processes lead to missing records, audit fines, and compliance failures.
Asset Clarity Ensures:
-
Always audit-ready with complete asset history tracking.
-
Automated attestation for asset ownership verification.
-
Eliminates rogue assets when employees exit or transfer.

Effortless Audit Readiness
A leading Canadian bank saved $1.6M through automated asset tracking and service requests.
Without ITAM: Manual processes lead to missing records, audit fines, and compliance failures.
Asset Clarity Ensures:
-
Always audit-ready with complete asset history tracking.
-
Automated attestation for asset ownership verification.
-
Eliminates rogue assets when employees exit or transfer.

Effortless Audit Readiness
A leading Canadian bank saved $1.6M through automated asset tracking and service requests.
Without ITAM: Manual processes lead to missing records, audit fines, and compliance failures.
Asset Clarity Ensures:
-
Always audit-ready with complete asset history tracking.
-
Automated attestation for asset ownership verification.
-
Eliminates rogue assets when employees exit or transfer.

Effortless Audit Readiness
A leading Canadian bank saved $1.6M through automated asset tracking and service requests.
Without ITAM: Manual processes lead to missing records, audit fines, and compliance failures.
Asset Clarity Ensures:
-
Always audit-ready with complete asset history tracking.
-
Automated attestation for asset ownership verification.
-
Eliminates rogue assets when employees exit or transfer.

TESTIMONIALS
Trusted by IT Leaders Across Industries
Hear what our clients have to say about working with a partner who truly understands IT from the inside out.
"As a result, the teams (Service Desk, Security, and Incident Management) that were assisting customers that day successfully restored laptop service to over 150 customers. The Coreio team play a big part in that success with their dedication and ability to think on their feet so to speak. – Customer focused indeed!!"
Steve Hebert, Manager, Employee Service Desk
Gore Mutual
"We just had our service ticket touchpoint meeting, and we only have 5 open service tickets that are currently in process, 3 of which were just opened after a vulnerability scan this week. I wanted to thank the entire Coreio team for getting everything in such good order, we appreciate our business relationship and both our commitment to making things work effectively.”"
Assistant Vice President
a mid-sized Credit Union
"This was a very sensitive and critical project. I needed a trusted partner with the right skill set and proven track record, who could effectively integrate into my team and gain their confidence. Hence, I reached out to Coreio and they did an amazing job delivering the expected outcome and creating many positive relationships with my team members and the bank's procurement department. "
Group CIO
Top Retail and Commercial Bank
"When my laptop decided not to work, Coreio’s deskside support technician showed up at my desk within mere minutes and was able to reboot and reinstall what needed to be done to have my computer up and running. It can’t be stated enough how wonderful it is to have tech support onsite. They knew right away what needed to be done and followed up to ensure it all worked.”"
Employee from a Top 10 North American bank
"I want to thank Alex for his excellent IT support, and I also want to thank your business for delivering the new laptop to me promptly and for the amazing IT support service I received from your team. Your team is AMAZING!! A million thanks to the team members from Technology Service Desk and Field Support, we can’t do our job properly without your dedicated support."
Employee from a Top 5 Canadian bank
Let's Talk
Ready to Rethink Your Service Desk?
Coreio delivers 24x7, bilingual Service Desk support — backed by SLA-driven performance, seamless escalation, and real-time visibility. Whether you're scaling operations or improving employee experience, we’ve got you covered.
FAQ
Frequently asked questions
Have questions about Noya Properties? Find answers to frequently asked questions about our luxurious residences, amenities, and investment opportunities.
Asset Clarity is designed to track both hardware and software assets across diverse environments, including cloud, on-premises, and hybrid setups. It integrates with leading IT management tools like ServiceNow for comprehensive asset visibility.
Asset Clarity is designed to track both hardware and software assets across diverse environments, including cloud, on-premises, and hybrid setups. It integrates with leading IT management tools like ServiceNow for comprehensive asset visibility.
Asset Clarity is designed to track both hardware and software assets across diverse environments, including cloud, on-premises, and hybrid setups. It integrates with leading IT management tools like ServiceNow for comprehensive asset visibility.
Asset Clarity is designed to track both hardware and software assets across diverse environments, including cloud, on-premises, and hybrid setups. It integrates with leading IT management tools like ServiceNow for comprehensive asset visibility.
Asset Clarity is designed to track both hardware and software assets across diverse environments, including cloud, on-premises, and hybrid setups. It integrates with leading IT management tools like ServiceNow for comprehensive asset visibility.
Asset Clarity is designed to track both hardware and software assets across diverse environments, including cloud, on-premises, and hybrid setups. It integrates with leading IT management tools like ServiceNow for comprehensive asset visibility.
RESOURCES
Additional Resources

Yokohama: What IT Leaders Need to Know About the Latest ServiceNow Release
Twice a year, ServiceNow drops a tidal wave of innovation. The Yokohama release ...
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by Coreio | Apr 22, 2025

Beyond Chatbots: How ServiceNow Now Assist is Revolutionizing IT Change Management
Evolve Through Automation: The Intelligence Revolution in Change Management Desp...
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by Coreio | Mar 20, 2025

The ITAM Maturity Paradox: Why Tools Alone Won't Transform Your Asset Management
Let’s be honest - most IT Asset Management (ITAM) programs aren't delivering the...
- Technology Solutions
- IT Asset Management
- Asset Management
- Advisory Services
by Coreio | Feb 28, 2025

Third-Party Risk Management: Insights and Strategies
In today's interconnected business landscape, managing third-party risks has bec...
- Technology Solutions
- IT Asset Management
- Asset Management
- Advisory Services
by Coreio | Jan 17, 2025

Unlocking ServiceNow’s Potential: Opportunities, Pitfalls, and Practical Advice for 2025
As organizations look to 2025, ServiceNow continues to play a critical role in d...
- Technology Solutions
- IT Asset Management
- Advisory Services
by Coreio | Dec 18, 2024

Reflections from the ServiceNow World Forum Toronto: AI Challenges, Opportunities, and Insights
The ServiceNow World Forum Toronto, held on November 13, 2024, brought together ...
- Technology Solutions
by Coreio | Nov 27, 2024

From Data to Decisions: Transforming ITAM with ServiceNow AI
- IT Asset Management
- ServiceNow
- ServiceNow Consulting & Implementation
by Coreio | Jun 13, 2025

Explore ServiceNow's Xanadu Release: Highlights of Some New Features and a Live Demo of AI Use Cases
- ServiceNow
- ServiceNow Consulting & Implementation
by Coreio | May 23, 2025

A Panel Discussion - From Pitfalls to Progress Navigating HAM & SAM with Industry Experts
- IT Asset Management
- ITAM
- ServiceNow
- ServiceNow Consulting & Implementation
by Coreio | May 23, 2025

Accelerating Workplace Modernization for a Top Canadian Bank
Client Snapshot: A leading North American financial institution 60,000+ employee...
- Managed Services
- Lifecycle Services
- Advisory Services
by Coreio | Jun 13, 2025

ServiceNow Fast Track Enables Faster Time to Value
Client Snapshot: A professional regulatory body serving a large national members...
- IT Service Management
- ServiceNow
- ServiceNow Consulting & Implementation
by Coreio | Jun 13, 2025

Unlocking the Full Value of ServiceNow Integrated Risk Management (IRM)
Client Snapshot: A global digital media and technology company Headquartered in ...
- ServiceNow
- ServiceNow Consulting & Implementation
by Coreio | Jun 13, 2025

Modernizing IT Operations to Enable a Secure, Mobile Workforce
Client Snapshot: Mid-sized Canadian Credit Union operating in a regulated financ...
- cybersecurity
- Advisory Services
by Coreio | Jun 13, 2025

Enabling Long-Term ServiceNow Success Through Strategic Platform Support
Client Snapshot: Midmarket Canadian insurance provider with nationwide operation...
- ServiceNow
- ServiceNow Consulting & Implementation
by Coreio | Jun 13, 2025

Transforming Legal IT Services with a Centralized & Scalable Solution
Client Snapshot: International law firm with ~1,000 lawyers Offices in Canada, t...
- IT Service Management
- ServiceNow
- ServiceNow Consulting & Implementation
by Coreio | Jun 13, 2025