Asset Lifecycle Services

Fewer Tickets,
Faster Fixes,
Happier Employees.

24x7 omnichannel, SLA-driven, and a single partner who can manage it all

Group 1171275231 (3)
SOLUTION

How Asset Clarity Solves These Challenges

Asset Clarity directly addresses your ITAM challenges through three core capabilities:

Asset Data Visibility

Centralized, real-time tracking across hardware, software, cloud, and IoT.

Eliminates blind spots in asset ownership and status, preventing redundancy and loss.

Asset Data Normalization

Centralized, real-time tracking across hardware, software, cloud, and IoT.

Eliminates blind spots in asset ownership and status, preventing redundancy and loss.

Asset Data Validation

Centralized, real-time tracking across hardware, software, cloud, and IoT.

Eliminates blind spots in asset ownership and status, preventing redundancy and loss.

Group 1171274838 (1)
Group 1171274838 (1)
Group 1171274838 (1)
THE PROBLEM WE SOLVE

What Sets Coreio’s Service Desk Apart

We’re not just Tier 1 support.
Coreio is your full-stack, enterprise-grade IT partner — combining smart automation, cybersecurity integration, and bilingual support to keep your business running and your people productive.

  • checkmark-icon-list End-to-End Ticket Management: From password resets to complex incidents - logged, resolved, and reported in one seamless flow.
  • checkmark-icon-list Tier 1–3 Support with Built-In Escalation: No bouncing around. We handle it or route it with context and do it fast.
  • checkmark-icon-list Security-Integrated by Design: Threat-aware triage, cybersecurity ticket routing, and real-time visibility.
  • checkmark-icon-list Built on ServiceNow and Powered by Experience: Fully embedded workflows, dashboards, and SLA tracking so nothing gets lost.
Talk to our Sevice Desk Expert
image (30)
PROVEN TO PERFORM

Coreio IT Service Desk by Numbers

AVERAGE SPEED TO ANSWER

0 %

of calls answered in less than 30 seconds

CALL ABANDONMENT RATE

< 0 %

FIRST CALL RESOLUTION

0 %+

CUSTOMER SATISFACTION

0 %+

SOLUTION

Our Core Capabilities

 

hands-holding-heart-duotone-solid 1

24x7x365 bilingual support (English/French)

draw-circle-duotone-solid (1) 1

Omnichannel access — phone, email, chat, chatbot, self-service portal

folder-gear-duotone-solid 1

Tier 2–3 triage & resolution (incl. infrastructure & application support)

filter-circle-dollar-duotone-solid 1

SLA-backed incident, request & access management

lightbulb-gear-duotone-solid 1

Certified experts with in-depth experience across M365, Apple, Lenovo, and more

hand-holding-circle-dollar-duotone-solid 1

ITIL & SOC-Compliant operations

handshake-duotone-solid 1

Seamless escalation to Deskside & Field Support

gears-duotone-solid 1

Integrated cybersecurity incident routing

image 9

Native ServiceNow workflows, dashboards & automation

Cloud Consumption Optimization - Maximize Cloud Efficiency & Minimize Costs

  • checkmark-icon-list Gain real-time visibility into cloud resource usage.
  • checkmark-icon-list Identify and eliminate redundant or underutilized cloud expenses.
  • checkmark-icon-list Continuously optimize cloud spend with data-driven insights.
cco
USE CASES

Industry Use Cases

Lorem ipsum dolor sit amet consectetur. Cursus sem amet venenatis sed aliquam enim.

Effortless Audit Readiness

A leading Canadian bank saved $1.6M through automated asset tracking and service requests.

Without ITAM: Manual processes lead to missing records, audit fines, and compliance failures.

Asset Clarity Ensures:
  • white-checkbox Always audit-ready with complete asset history tracking.
  • white-checkbox Automated attestation for asset ownership verification.
  • white-checkbox Eliminates rogue assets when employees exit or transfer.
Set policies

Effortless Audit Readiness

A leading Canadian bank saved $1.6M through automated asset tracking and service requests.

Without ITAM: Manual processes lead to missing records, audit fines, and compliance failures.

Asset Clarity Ensures:
  • white-checkbox Always audit-ready with complete asset history tracking.
  • white-checkbox Automated attestation for asset ownership verification.
  • white-checkbox Eliminates rogue assets when employees exit or transfer.
cco

Effortless Audit Readiness

A leading Canadian bank saved $1.6M through automated asset tracking and service requests.

Without ITAM: Manual processes lead to missing records, audit fines, and compliance failures.

Asset Clarity Ensures:
  • white-checkbox Always audit-ready with complete asset history tracking.
  • white-checkbox Automated attestation for asset ownership verification.
  • white-checkbox Eliminates rogue assets when employees exit or transfer.
Set policies

Effortless Audit Readiness

A leading Canadian bank saved $1.6M through automated asset tracking and service requests.

Without ITAM: Manual processes lead to missing records, audit fines, and compliance failures.

Asset Clarity Ensures:
  • white-checkbox Always audit-ready with complete asset history tracking.
  • white-checkbox Automated attestation for asset ownership verification.
  • white-checkbox Eliminates rogue assets when employees exit or transfer.
Set policies

Effortless Audit Readiness

A leading Canadian bank saved $1.6M through automated asset tracking and service requests.

Without ITAM: Manual processes lead to missing records, audit fines, and compliance failures.

Asset Clarity Ensures:
  • white-checkbox Always audit-ready with complete asset history tracking.
  • white-checkbox Automated attestation for asset ownership verification.
  • white-checkbox Eliminates rogue assets when employees exit or transfer.
Set policies
TESTIMONIALS

Trusted by IT Leaders Across Industries

Hear what our clients have to say about working with a partner who truly understands IT from the inside out.

"As a result, the teams (Service Desk, Security, and Incident Management) that were assisting customers that day successfully restored laptop service to over 150 customers. The Coreio team play a big part in that success with their dedication and ability to think on their feet so to speak. – Customer focused indeed!!"

Steve Hebert, Manager, Employee Service Desk

Gore Mutual

"We just had our service ticket touchpoint meeting, and we only have 5 open service tickets that are currently in process, 3 of which were just opened after a vulnerability scan this week. I wanted to thank the entire Coreio team for getting everything in such good order, we appreciate our business relationship and both our commitment to making things work effectively.”"

Assistant Vice President

a mid-sized Credit Union

"This was a very sensitive and critical project. I needed a trusted partner with the right skill set and proven track record, who could effectively integrate into my team and gain their confidence. Hence, I reached out to Coreio and they did an amazing job delivering the expected outcome and creating many positive relationships with my team members and the bank's procurement department. "

Group CIO

Top Retail and Commercial Bank

"When my laptop decided not to work, Coreio’s deskside support technician showed up at my desk within mere minutes and was able to reboot and reinstall what needed to be done to have my computer up and running. It can’t be stated enough how wonderful it is to have tech support onsite. They knew right away what needed to be done and followed up to ensure it all worked.”"

Employee from a Top 10 North American bank

"I want to thank Alex for his excellent IT support, and I also want to thank your business for delivering the new laptop to me promptly and for the amazing IT support service I received from your team. Your team is AMAZING!! A million thanks to the team members from Technology Service Desk and Field Support, we can’t do our job properly without your dedicated support."

Employee from a Top 5 Canadian bank

Let's Talk

Ready to Rethink Your Service Desk?

Coreio delivers 24x7, bilingual Service Desk support — backed by SLA-driven performance, seamless escalation, and real-time visibility. Whether you're scaling operations or improving employee experience, we’ve got you covered.

FAQ

Frequently 
asked questions

Have questions about Noya Properties? Find answers to frequently asked questions about our luxurious residences, amenities, and investment opportunities.

Asset Clarity is designed to track both hardware and software assets across diverse environments, including cloud, on-premises, and hybrid setups. It integrates with leading IT management tools like ServiceNow for comprehensive asset visibility.

Asset Clarity is designed to track both hardware and software assets across diverse environments, including cloud, on-premises, and hybrid setups. It integrates with leading IT management tools like ServiceNow for comprehensive asset visibility.

Asset Clarity is designed to track both hardware and software assets across diverse environments, including cloud, on-premises, and hybrid setups. It integrates with leading IT management tools like ServiceNow for comprehensive asset visibility.

Asset Clarity is designed to track both hardware and software assets across diverse environments, including cloud, on-premises, and hybrid setups. It integrates with leading IT management tools like ServiceNow for comprehensive asset visibility.

Asset Clarity is designed to track both hardware and software assets across diverse environments, including cloud, on-premises, and hybrid setups. It integrates with leading IT management tools like ServiceNow for comprehensive asset visibility.

Asset Clarity is designed to track both hardware and software assets across diverse environments, including cloud, on-premises, and hybrid setups. It integrates with leading IT management tools like ServiceNow for comprehensive asset visibility.

RESOURCES

Additional Resources

Blogs
E-Book
Webinar
Case Study
ServiceNow Yokohama Release updates
Yokohama: What IT Leaders Need to Know About the Latest ServiceNow Release

Twice a year, ServiceNow drops a tidal wave of innovation. The Yokohama release ...

  • IT Asset Management
  • ITSM
  • ITOM
  • ServiceNow
  • GenAI
NowAssist for Change Management
Beyond Chatbots: How ServiceNow Now Assist is Revolutionizing IT Change Management

Evolve Through Automation: The Intelligence Revolution in Change Management Desp...

  • Technology Solutions
  • Advisory Services
  • ITSM
  • ITOM
ITAM Maturity
The ITAM Maturity Paradox: Why Tools Alone Won't Transform Your Asset Management

Let’s be honest - most IT Asset Management (ITAM) programs aren't delivering the...

  • Technology Solutions
  • IT Asset Management
  • Asset Management
  • Advisory Services
Third-Party Risk Management: Insights and Strategies

In today's interconnected business landscape, managing third-party risks has bec...

  • Technology Solutions
  • IT Asset Management
  • Asset Management
  • Advisory Services
Unlocking ServiceNow’s Potential: Opportunities, Pitfalls, and Practical Advice for 2025

As organizations look to 2025, ServiceNow continues to play a critical role in d...

  • Technology Solutions
  • IT Asset Management
  • Advisory Services
Reflections from the ServiceNow World Forum Toronto: AI Challenges, Opportunities, and Insights

The ServiceNow World Forum Toronto, held on November 13, 2024, brought together ...

  • Technology Solutions
From Data to Decisions: Transforming ITAM with ServiceNow AI

  • IT Asset Management
  • ServiceNow
  • ServiceNow Consulting & Implementation
A Panel Discussion - From Pitfalls to Progress Navigating HAM & SAM with Industry Experts

  • IT Asset Management
  • ITAM
  • ServiceNow
  • ServiceNow Consulting & Implementation
Accelerating Workplace Modernization for a Top Canadian Bank

Client Snapshot: A leading North American financial institution 60,000+ employee...

  • Managed Services
  • Lifecycle Services
  • Advisory Services
ServiceNow Fast Track Enables Faster Time to Value

Client Snapshot: A professional regulatory body serving a large national members...

  • IT Service Management
  • ServiceNow
  • ServiceNow Consulting & Implementation
Unlocking the Full Value of ServiceNow Integrated Risk Management (IRM)

Client Snapshot: A global digital media and technology company Headquartered in ...

  • ServiceNow
  • ServiceNow Consulting & Implementation
Modernizing IT Operations to Enable a Secure, Mobile Workforce

Client Snapshot: Mid-sized Canadian Credit Union operating in a regulated financ...

  • cybersecurity
  • Advisory Services
Enabling Long-Term ServiceNow Success Through Strategic Platform Support

Client Snapshot: Midmarket Canadian insurance provider with nationwide operation...

  • ServiceNow
  • ServiceNow Consulting & Implementation
Transforming Legal IT Services with a Centralized & Scalable Solution

Client Snapshot: International law firm with ~1,000 lawyers Offices in Canada, t...

  • IT Service Management
  • ServiceNow
  • ServiceNow Consulting & Implementation