IT service management
Powering Modern Workplace with Complete IT Services
Empower your workforce with IT support that just works. We don’t just staff IT Service Desk - we deliver integrated ITSM services that combine people, process, and platform.
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WHAT WE DELIVER
End-to-End ITSM Services
Empower your workforce with always-on, fully integrated IT support -covering every device, every user, everywhere. Coreio helps you minimize downtime, accelerate onboarding, and deliver the seamless IT experience your employees expect.

Your centralized point of contact for all IT issues and requests — offering bilingual, 24x7 support across incidents, access, and how-to help.
Onsite support for device issues, VIP users, and lifecycle events — ensuring continuity when problems can’t be solved remotely.
Structured Install, Move, Add, Change, and De-install services integrated with asset tracking and provisioning workflows.
White-glove support for senior leaders, with personalized SLAs, fast-tracked service, and familiar technicians to ensure minimal disruption.
We help you implement and optimize your ITSM platform (including ServiceNow) using ITIL best practices — from incident to change to asset management — ensuring your services are audit-ready and continuously improving.
CUSTOMER SUCCESS STORIES
Complex IT Support. Solved with Coreio.
Explore real-world examples of how Coreio delivers scalable, efficient, and people-focused ITSM for organizations that can’t afford downtime.
Accelerating Workplace Modernization for a Leading Canadian Bank
Coreio helped a top North American bank streamline deskside and IMAC support, cut provisioning time by 71%, and reduce procurement costs, while delivering faster employee onboarding and long-term operational efficiency.
Read full storyModernizing IT Operations for a Regulated Financial Institution
Coreio helped a mid-sized financial services client replace legacy systems with a secure, cloud-first workplace. By migrating to Microsoft 365 and Azure AD, streamlining device management, and reducing support costs, Coreio enabled seamless collaboration and long-term IT agility.
Read full storyWHY CHOOSE US
Why IT Leaders Choose Coreio
Employee Experience
Happy employees are productive employees. With a 90%+ customer satisfaction rate, fast issue resolution, and seamless virtual-to-onsite support, Coreio’s ITSM keeps your teams moving.
AI Powered Tool + Service
Coreio’s ITSM combines AI-driven automation with expert-led support — helping you resolve issues faster, scale without added headcount, and keep IT aligned to your business goals.
Scalability
From mergers and acquisitions to new office launches, Coreio’s ITSM adapts fast, so you can scale operations without service disruption or added complexity.
Efficiency
With 80% of calls answered in under 30 seconds and over 80% resolved on the first call, Coreio’s IT Service Desk cuts downtime, improves productivity, and lowers support costs.
Risk Reduction
Coreio’s end-to-end ITSM reduces risk with structured change management, real-time asset visibility, and proactive incident prevention — so issues are caught early and service stays stable.
Business Alignment
Coreio’s ITSM adapts to your business - not the other way around. Whether you use ServiceNow or another platform, we align support to your goals, workflows, and outcomes.
TESTIMONIALS
Trusted by IT Leaders Across Industries
Hear what our clients have to say about working with a partner who truly understands IT from the inside out.
"As a result, the teams (Service Desk, Security, and Incident Management) that were assisting customers that day successfully restored laptop service to over 150 customers. The Coreio team play a big part in that success with their dedication and ability to think on their feet so to speak. – Customer focused indeed!!"
Steve Hebert, Manager, Employee Service Desk
Gore Mutual
"Working with Felix and Hiren is like the dream team. Not only do they work well together on their collaboration, but they make it so easy to work with them. They are collaboration, thoughtful in their approach, transparent, and super-fast to react. It is because of them that we are been able to deliver so much in such a short amount of time and it makes me so excited about how great this product will be once we move into BAU. Thank you to both of you for being good leaders for them and thank you to them for their dedication and effort. "
IT team leader
A leading Canadian bank
"We just had our service ticket touchpoint meeting, and we only have 5 open service tickets that are currently in process, 3 of which were just opened after a vulnerability scan this week. I wanted to thank the entire Coreio team for getting everything in such good order, we appreciate our business relationship and both our commitment to making things work effectively.”"
Assistant Vice President
a mid-sized Credit Union
"Recently I had to request new accesses that are quite important for our current project, and for which the process to obtain seemed quite opaque from my end. Kwame was able to coordinate the requests with multiple teams, troubleshoot the issues we encountered right after as more work than just requesting access was required – then expedite the new requests, involving multiple teams again to finally resolve our issue. What would have taken more than a week due to all the steps required was able to be done in less than 3 days, which is a huge help for me as I’m able to begin my development work much sooner."
IT team leader
A leading Canadian bank
"This was a very sensitive and critical project. I needed a trusted partner with the right skill set and proven track record, who could effectively integrate into my team and gain their confidence. Hence, I reached out to Coreio and they did an amazing job delivering the expected outcome and creating many positive relationships with my team members and the bank's procurement department. "
Group CIO
Top Retail and Commercial Bank
RESOURCES
Additional Resources

Yokohama: What IT Leaders Need to Know About the Latest ServiceNow Release
Twice a year, ServiceNow drops a tidal wave of innovation. The Yokohama release ...
- IT Asset Management
- ITSM
- ITOM
- ServiceNow
- GenAI
by Coreio | Apr 22, 2025

Beyond Chatbots: How ServiceNow Now Assist is Revolutionizing IT Change Management
Evolve Through Automation: The Intelligence Revolution in Change Management Desp...
- Technology Solutions
- Advisory Services
- ITSM
- ITOM
by Coreio | Mar 20, 2025

The ITAM Maturity Paradox: Why Tools Alone Won't Transform Your Asset Management
Let’s be honest - most IT Asset Management (ITAM) programs aren't delivering the...
- Technology Solutions
- IT Asset Management
- Asset Management
- Advisory Services
by Coreio | Feb 28, 2025

Third-Party Risk Management: Insights and Strategies
In today's interconnected business landscape, managing third-party risks has bec...
- Technology Solutions
- IT Asset Management
- Asset Management
- Advisory Services
by Coreio | Jan 17, 2025

Unlocking ServiceNow’s Potential: Opportunities, Pitfalls, and Practical Advice for 2025
As organizations look to 2025, ServiceNow continues to play a critical role in d...
- Technology Solutions
- IT Asset Management
- Advisory Services
by Coreio | Dec 18, 2024

Reflections from the ServiceNow World Forum Toronto: AI Challenges, Opportunities, and Insights
The ServiceNow World Forum Toronto, held on November 13, 2024, brought together ...
- Technology Solutions
by Coreio | Nov 27, 2024

From Data to Decisions: Transforming ITAM with ServiceNow AI
- IT Asset Management
- ServiceNow
- ServiceNow Consulting & Implementation
by Coreio | Jun 13, 2025

Explore ServiceNow's Xanadu Release: Highlights of Some New Features and a Live Demo of AI Use Cases
- ServiceNow
- ServiceNow Consulting & Implementation
by Coreio | May 23, 2025

A Panel Discussion - From Pitfalls to Progress Navigating HAM & SAM with Industry Experts
- IT Asset Management
- ITAM
- ServiceNow
- ServiceNow Consulting & Implementation
by Coreio | May 23, 2025

Accelerating Workplace Modernization for a Top Canadian Bank
Client Snapshot: A leading North American financial institution 60,000+ employee...
- Managed Services
- Lifecycle Services
- Advisory Services
by Coreio | Jun 13, 2025

ServiceNow Fast Track Enables Faster Time to Value
Client Snapshot: A professional regulatory body serving a large national members...
- IT Service Management
- ServiceNow
- ServiceNow Consulting & Implementation
by Coreio | Jun 13, 2025

Unlocking the Full Value of ServiceNow Integrated Risk Management (IRM)
Client Snapshot: A global digital media and technology company Headquartered in ...
- ServiceNow
- ServiceNow Consulting & Implementation
by Coreio | Jun 13, 2025

Modernizing IT Operations to Enable a Secure, Mobile Workforce
Client Snapshot: Mid-sized Canadian Credit Union operating in a regulated financ...
- cybersecurity
- Advisory Services
by Coreio | Jun 13, 2025

Enabling Long-Term ServiceNow Success Through Strategic Platform Support
Client Snapshot: Midmarket Canadian insurance provider with nationwide operation...
- ServiceNow
- ServiceNow Consulting & Implementation
by Coreio | Jun 13, 2025

Transforming Legal IT Services with a Centralized & Scalable Solution
Client Snapshot: International law firm with ~1,000 lawyers Offices in Canada, t...
- IT Service Management
- ServiceNow
- ServiceNow Consulting & Implementation
by Coreio | Jun 13, 2025
Let's Talk
Ready for a Smarter ITSM Strategy?
Don’t settle for service that just responds. Choose ITSM that anticipates, evolves, and enables. Coreio helps you unlock more value from your people, processes, and platforms — every day.