Service Desk
Coreio’s Service Desk helps you centralize the administration of your IT functionality with a Single Point Of Contact (SPOC) catering to all user requests and incidents. Coreio’s omnichannel Service Desk, available via phone, email, chat, chatbot, and self-help portal, provides support for incident management, requests, and user administration, based on proven ITIL service management framework.
Service Desk
Coreio will leverage its own toolset – ServiceNow – and integrate with the client’s existing infrastructure to provide a seamless delivery of services. Coreio’s Service Desk support aims at increasing visibility of operations and provides reports and dashboards on SLA metrics and KPIs while aligning with ITIL service management principles.
Always Available Service Desk
A 24X7, bilingual service desk with a single point of contact for seamless request and incident resolution. Coreio combines service desk support with strong self-help and automation to minimize disruption and maximize user experience.
Knowledge Management
Coreio will create and maintain a centralized knowledge repository for supporting and managing Incidents and Service Requests. The knowledge repository will be used by the support team for fast and consistent resolution of tickets. Additionally, end users can leverage the repository for self-help opportunities.
Identity and Access Management
Coreio embeds security and compliance across the service stack to ensure seamless management of user identity and access control.
Major Incident Management
Leverage Coreio’s industry standard processes for critical issue management through incident triaging, classification, root cause analysis, and predictive/prescriptive feedback to avoid/prevent future occurrences.
ServiceNow-as-a-Service
A modular offering where the complete ITSM stack is provided in a subscription-based, pay-per-use model.
Contact us to see how we can help your organization take the next step forward in building a future-proof IT infrastructure