Enterprise-scale organizations today need more than a set of discrete service partners to keep their IT operations on track. They need a strategic partner that can deliver real solutions—a combination of services brought together in a customized way that puts people, processes and technology to work addressing business requirements, with advice and judgement they can trust.
End user computing is the element of enterprise IT services with the most direct visibility and impact for the largest population of your stakeholders.
For most of your organization’s team members, this is your primary touchpoint. Their productivity is dependent on their technology, and that’s crucial to your organization. For enterprise leaders responsible for IT support services, key considerations include:
- Sufficiency and robustness of the end user computing and hardware environment in supporting the business application stack
- Currency of virus protection and overall vulnerability of end users’ systems when accessing the Internet
- Readiness to move large user bases to Windows 10 since Microsoft and some PC manufacturers will end support for Windows 7 in 2017
- A fundamental question: “Does my user base dread calling my Service Desk for fear of long wait times or delays in solving their issues?”
At Coreio, we bring real value to our clients across North America by applying a deep understanding of their business problems to the creation of tailored IT Infrastructure and Operations solutions founded in our robust, multifaceted service offerings. Given our team’s experience in enterprise IT Infrastructure and Operations, we speak to the market from an “Inside Out” view: we start from a thorough understanding of our clients’ business issues and use that insight to inform the design of a solution that fits what is needed.
How Can Coreio Help?
From the capacity of your environment to security audits and upgrades, Coreio’s experts have you covered. Within our Advisory Services are IT Infrastructure and IT Operations experts who will use industry standard tooling and data analytics to review your computing environment, audit your assets and develop your IT service management strategy. They have the ability to fine tune performance and efficiency for the optimal end user experience. We can also provide advanced project management specialists to guide your team through core productivity application upgrades, security updates and more, using your technical toolset or ours.
For maximum peace of mind, put your end user experience in our hands, with our Managed Services offering. Coreio is a market leader in outsourced IT service management for enterprise clients. From hardware logistics and configuration to end user service requests including IMACD and Break/Fix, we manage your IT so you can manage your business. Coreio’s Service Desk centralizes the administration of your company’s IT support services through professionally-trained Service Desks Analysts who provide a single point of contact (SPOC) for all user requests and issues. Coreio’s Deskside Support services provide dedicated onsite or dispatched technical resources that have the skills and institutional knowledge your business needs to keep your IT infrastructure running at peak capacity and ensure your users remain productive.
Here are just a few ways we can optimize your end user computing capabilities:
Security and Risk Management
Trust Coreio to deploy and report on security and vulnerability patches for your end user computing devices so you can sleep with confidence that your environment is protected
Enterprise-scale Field Service
Leverage North America-wide field service support teams uniquely designed based on your requirements to give every IT support services engagement the ‘white glove’ treatment
Integration of Order Desk, Configuration Centre and Logistics
Tighter integration of systems and processes can improve IT service management and streamline the entire lifecycle for IT hardware
Learn more about Coreio’s End User Computing Services
Contact us to see how we can help your organization develop and maintain a best in class IT environment