by admin | Mar 29, 2018 | Advisory Services
A large Canadian financial institution engaged Coreio to help them better understand the underlying reasons why they have experienced an increase in major incidents and why the associated recovery time for these major incidents increased in duration (MTTR). The client...
by | Mar 29, 2018 | Advisory Services
I first learned about Computer Capacity and Performance Measurement from one of my employees when I worked for a major Canadian Financial Institution. It was a big IBM Mainframe shop and what I learned was invaluable when I first became a consultant and worked on a...
by | Mar 22, 2018 | Managed Services
THE TOP SIX QUALITIES OF A SUCCESSFUL DESKSIDE SUPPORT TECHNICIAN Deskside technicians work alongside our clients’ end users to make sure that when issues arise with their IT assets, their questions are answered and solutions are found. Located directly at our...
by | Mar 8, 2018 | Advisory Services
As an IT professional, you have a big job, and a lot of it is project work. While projects can be incredibly diverse and always changing, their success is highly dependent on a surprisingly small number of key enablers. Since 1999, we at Coreio have reviewed our...
by | Mar 1, 2018 | Lifecycle Services
We sat down with Kevin, one of the Order Desk Coordinators here at Coreio, to ask him some questions about his work on the Order Desk. Q: What Does the Order Desk Do? Kevin: “Coreio’s Order Desk is made up of well-trained agents who provide our clients an optimal,...
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