News & Views
Welcome to Coreio’s new blog, News & Views. We’re excited to add a fresh new voice to the world of IT Infrastructure and Operations. This is the place to read news about Coreio, get a look inside our organization, meet some of the great people who support our clients, and learn more about how Coreio’s solutions can help your organization manage the Infrastructure and Operations challenges of the modern enterprise.
Business Continuity Management: Benefits Beyond The Plan
This is the first part of a four-part series on Business Continuity Management (BCM) Establishing a business continuity management (BCM) program may be perceived as a daunting task for any organization. Some may feel that the idea of dedicating time and...
Happy Earth Day! Environmental Responsibility is Key at Coreio
Happy Earth Day! Earth Day is celebrated by more than one billion people across the globe every year on April 22. It’s a day to recommit ourselves to preserving and supporting our environment and celebrating the natural world we live in.
Major Incident Risk Assessment
A large Canadian financial institution engaged Coreio to help them better understand the underlying reasons why they have experienced an increase in major incidents and why the associated recovery time for these major incidents increased in duration (MTTR). The client...
Project Portfolio and Resource Capacity Management
I first learned about Computer Capacity and Performance Measurement from one of my employees when I worked for a major Canadian Financial Institution. It was a big IBM Mainframe shop and what I learned was invaluable when I first became a consultant and worked on a...
The Top Six Qualities of a Successful Deskside Support Technician
Deskside technicians work alongside our clients’ end users to make sure that when issues arise with their IT assets, their questions are answered and solutions are found. Located directly at our clients’ sites, our technicians are always on hand so the end users can go back to their work as quickly as possible.
Our View: Sponsorship is key to Project Success
As an IT professional, you have a big job, and a lot of it is project work. While projects can be incredibly diverse and always changing, their success is highly dependent on a surprisingly small number of key enablers.
A Day in the Life of the Order Desk
We sat down with Kevin, one of the Order Desk Coordinators here at Coreio, to ask him some questions about his work on the Order Desk. Q: What Does the Order Desk Do? Kevin: “Coreio’s Order Desk is made up of well-trained agents who provide our clients an optimal,...
Guiding Principles for Data Centre Migrations
After deciding to move a data centre’s workload and thoroughly evaluating the business risk of failure, fall back options, costs, staff capabilities and other company initiatives to the develop the migration strategy, you’re ready to develop the detailed implementation plans to make it happen.
What Makes Us Different: Five Ways our Call Coordinators Advocate for our Clients
At Coreio, we know our clients take comfort from having a reliable contact person who owns their device issue end to end when they have an open IT service ticket. Therefore, Coreio has designed our client team structure to provide that peace of mind, specifically by...
Strategic Approaches to Data Centre Migration
Is your organization considering migrating its data centre? There are several different reasons why many companies are taking that step. If yours is, the first question may be: “How?”. In this blog post, we consider the pros and cons of five such migration...