News & Views

Welcome to Coreio’s new blog, News & Views. We’re excited to add a fresh new voice to the world of IT Infrastructure and Operations. This is the place to read news about Coreio, get a look inside our organization, meet some of the great people who support our clients, and learn more about how Coreio’s solutions can help your organization manage the Infrastructure and Operations challenges of the modern enterprise.

The Growing Cybersecurity Talent Shortage

With increasing regularity and frequency, cybercrimes are making headlines around the globe. Significant data and privacy breaches are occurring at an alarming and growing rate. The ever-changing cyberthreat landscape becomes more and more challenging for corporations...

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Business Continuity Management: Keep It Simple

This is the third part of a four-part series on Business Continuity Management (BCM). When it comes to launching an initiative such as a Business Continuity Management (BCM) program, the old adage “keep it simple” holds true and it is valuable to keep that principle...

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Business Continuity Management: Benefits Beyond The Plan

This is the first part of a four-part series on Business Continuity Management (BCM)   Establishing a business continuity management (BCM) program may be perceived as a daunting task for any organization.  Some may feel that the idea of dedicating time and...

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Major Incident Risk Assessment

A large Canadian financial institution engaged Coreio to help them better understand the underlying reasons why they have experienced an increase in major incidents and why the associated recovery time for these major incidents increased in duration (MTTR). The client...

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Project Portfolio and Resource Capacity Management

I first learned about Computer Capacity and Performance Measurement from one of my employees when I worked for a major Canadian Financial Institution.  It was a big IBM Mainframe shop and what I learned was invaluable when I first became a consultant and worked on a...

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The Top Six Qualities of a Successful Deskside Support Technician

Deskside technicians work alongside our clients’ end users to make sure that when issues arise with their IT assets, their questions are answered and solutions are found.  Located directly at our clients’ sites, our technicians are always on hand so the end users can go back to their work as quickly as possible.

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Our View: Sponsorship is key to Project Success

As an IT professional, you have a big job, and a lot of it is project work.  While projects can be incredibly diverse and always changing, their success is highly dependent on a surprisingly small number of key enablers.

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A Day in the Life of the Order Desk

We sat down with Kevin, one of the Order Desk Coordinators here at Coreio, to ask him some questions about his work on the Order Desk. Q: What Does the Order Desk Do? Kevin: “Coreio’s Order Desk is made up of well-trained agents who provide our clients an optimal,...

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