Did you know that more than 40% of Coreio’s team members have been with us for 10 years or more? Each quarter, we celebrate these honorees of 20+ years of service to our clients, and this Spring, our milestone veterans number an amazing 14 employees! In descending order of seniority, this Spring’s anniversaries include.
- Pat – Parts Manager – March 12 (33 Years)
- Dan – QCC Team Lead – February 23 (30 Years)
- Scott – Vice President, Finance – January 29 (27 Years)
- Frank– Warehouse Manager – March 25 (26 Years)
- Greg – Vice President, Lifecycle – February 4 (26 Years)
- Jonathan – Director, Financial Services – February 10 (25 Years)
- Lisa – Client Team Leader – March 1, (24 Years)
- Peter – Senior Systems Engineer – March 7 (23 Years)
- Paul – QCC LAN Administrator – March 22 (22 Years)
- Sabastine – QCC Team Lead – February 22 (22 Years)
- Chris – Senior System Engineer – January 8 (21 Years)
- Suren – Warehouse Coordinator – February 26 (21 Years)
- Paul – Warehouse Shipping Assistant – March 27 (21 Years)
- Victor – Hardware Services Manager – April 28 (20 Years)
A few of our veterans–Paul, Pat, Frank and Scott–recently offered their thoughts on the things that have changed in 20+ years in the IT services industry—and the things that haven’t.
In the 20 plus years, what have you seen in the change of technology?
Whenever we ask this question, our veterans always start by talking about the 20-year evolution of the size of IT assets (shrinking) and their processing speed (growing tremendously). For Frank and Paul, working in our warehouse, that diminishing size makes a big difference in their day to day working lives. Frank recalled that when he started, “The equipment was so big…laptops were so big…a system was so big. The size of the boxes was huge. Monitors were so big that you needed a concrete table to support them. Now a big screen – a 24 inch – is so light.” Paul added, “Even back in ’96, the monitors were so huge, we had to leave them on the floor because they were so big.” That size really impacted shipping logistics, he remembers: “From a shipping perspective, we used to ship 32 monitors that was like 3-4 skids, now we can put it one skid.”
For Pat, in our Parts department, the world has completely changed in his amazing 33-year tenure. He says that back then, “The items we were mainly repairing were 5.25” floppy drives. What amazes me is the amount of money we paid for the parts back then. $300 to fix one of those things. It cost $700 for a floppy drive!”
Has all of that change been for the better?
Scott made the point that automating communication has it’s limits in a customer service arena. “It has simplified and changed our lives…We depend on it. It changed social interactions.” Greg agreed, adding, “If there is a change to a deliverable that needs to be communicated, or something that needs to be negotiated, it’s better to pick up the phone and not try do it through an email exchange, because you can’t interpret inflections.”
What is the most important thing, impactful thing you have learned in your career here?
Paul was grateful for what he’s learned from his coworkers in his 21 years with us, such as “how to research, get things done, solve issues, and not have to relay on others, or go to my boss to resolve an issue, when I can resolve it myself.” Greg agreed, adding, “The learning doesn’t stop. It never stops.”
For Scott, who retires this year, 27 years in IT services has demonstrated to him that the key to success is that “if you commit to something, at minimum meet that commitment, and strive to overdeliver. That’s how your earn trust.”
What has kept you here for 20+ years?
Always eloquent, Frank said it best: “It is very challenging, but we have great group of people. We have to do our individual parts to get our job done, but we work all together. We figure things out together and then hustle together to make the customer happy.” Pat adds that working in this industry has reinforced his believe that “hard work will always find a home.” Pat’s advice for those starting out in our fast-paces, customer-focused business? “Don’t pass the buck — take responsibility. Taking responsibility (even if the issue is not something you would look after) gives the client an expectation that some action is going to take place, that their concerns are being looked after. That gives them a much higher opinion of the company than if they were just passed on to someone else.”